Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 3373 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are impressed with the JBuds Air Sport True Wireless In-Ear Headphones for their sound quality, fit, battery life, comfort, and price. They appreciate the crystal clear sound, secure fit, long battery life, and comfortable design. However, some customers have mentioned that the volume could be louder and the touch controls can be difficult to use. Overall, these earbuds offer great value for the price and are a popular choice for those looking for a reliable and affordable pair of wireless earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 3,373 reviews
  • Rated 1 out of 5 stars

    Wouldn't recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left stopped working 3 days after purchasing. Returned for a refund.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor design!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not sit in case properly to charge. Rarely charges completely.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and want to make it right! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Awful

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Don't even waste your time!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Not worth the money!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No star's these headphones are horrible. All I can say!!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Wouldn’t recommend

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought them home and couldn’t pair them to my iPhone. I tried everything you could do according to the trouble shooting and nothing. Returned for different buds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't worth the price. I hqd it for 11 days echoes too much

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Wish I hadn't

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left one doesn't work. Have to play and reset constantly.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Noemi, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst products ever. Waste of money. Didn’t do anything

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Stevieeee,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    they suck

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth it the worst headphones ever sound is horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not with the time and expense for these low performance headphones

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Kajornsak, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of. We want to help you #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Quality sound it hurt your ears after 10 minutes

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Hurt my ears

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work with glasses hurt my ears didn’t work for me

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rone, perhaps another pair without the ear hook would be better suited for you when you're wearing glasses. We're sorry these we uncomfortable. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    It cuts in and out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The music starts and stops. The earbuds dont handle sweat well

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Poopsnicker,
      So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
      If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO. jlabaudio-conv

  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful sound, hard to turn off, change song and control volume.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    weak

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    weak do not do good on a motorcycle very poor hearing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was horrible. They sound very tinny and echoey.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 3 uses. Left side won’t turn on or charge.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Jean84,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Can I get the left ear bud to work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done the reset several times with no results

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey frustrated,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not great sound quality. Trashhhhhhhhh don't buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    JLABS AIR SPORT WIRELESS SO TRUE

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went for a run in the Jbud Air Sport this morning and they did not disappoint with snug fit around the ears with extra blue cloud foam tips for comfort. The Jbuds paired and received Bluetooth connected right out of charging case. So impressed with Be Aware Audio at a triple click turns it on or off allowing outside noise in for safety while running but does not effect sound that you can boost Bass with EQ3 sound quality. Even calls have clear conversation. Great battery life with an awesome 2 year warranty that Jlab product does like no other. Go move with it.

    I would recommend this to a friend
Sponsored