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Customer reviews

Rating 4.2 out of 5 stars with 8814 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 391 Showing 7,801-7,820 of 8,813 reviews
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look I got them on sale for 30$ on the black Friday sale...so basically you get what you pay for... they worked well for the first 2 days and then the right one stopped working, the charging never connects right and they could definitely be louder, also kept falling out. (Maybe that's why the right one stopped working idk) hope this helps.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    One size doesn't fit all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok, on the tinny side. Fit has been a big issue, no smaller size earbuds available.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To big

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To big for woman’s ears wont stay in right would like them better if they had special on formweman

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery power didnt last too long ln them and it took for ever to charge in the case

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JLab buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced times where one or both of the buds haven’t charged and the charging pod had a charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t stay in ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality but does not fit my daughters ears. Always falls out. She is 14

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good. You get what you pay for. Very low volume

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey john,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, but if you have the money to buy some better quality ones please do.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Really bulky

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have problems with them falling out of my ears. Good price but one is broken already.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Extremely disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for $43 and wish I'd got my money back. The sound is poor. Three settings and the default EQ is best. Charging is ok, the fit of these weren't horrible but not a fan of deep in ear canal ear buds. Phone calls were low as well. Only nice thing about these would be that they're true wireless. That's about it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    apples are better

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work and are ok. apple are way better and worth the extra money

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just get the airpods!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Segway into airpods Cheap and not as good... didnt have great batrery life

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      If you battery life is not what the package says please reach out to us so we can help you out. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price but it doesn’t last as long as other brands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep popping out of my ear. I was able to pricematch with other company.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The called person not getting clear voice.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not recomend for friends. It is good for song listening.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    There is static in earbuds when I move my head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is static in earbuds when I move my head. Other than that, the ear buds are good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started out good then started shifting out would maybe upgrade or by warranty

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for a first pair of wireless ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay but the sounds level definitely drops after a couple uses.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are terrible. I bought them and returned them a few days later. The sound is very weak. I had to turn the volume nearly all the way up on my phone into the red where you get that warning about damaging your hearing with prolonged loud noise. But that wasn't a worry cause the sound is very weak. They have different settings like standard, Bass and JLAB custom EQ and they all sound the same. No difference at all. They also fit poorly in my ears and they made my ears sore. After using them for just a few minutes my ears started to hurt. Very uncomfortable. The little rubber pads they give you with them do not help at all. They decided to put the company logo on the little rubber cup that goes in your ears. So it feels like there is something in your ears. This just adds to the discomfort. It's a very stupid design choice. Don't bother with these. Either stick with wired earbuds or prepare to spend a little money to try and get something better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    often falling off while doing some work/walk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not fit/site on the ear. often falling off while doing some work/walk.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv