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Customer reviews

Rating 4.2 out of 5 stars with 8814 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 398 Showing 7,941-7,960 of 8,813 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Won't work anymore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them when I first got them, they sounded great But then after 2-3 weeks one of them won't charge and neither of them will connect via Bluetooth I'd like to return them and get another pair but I can't find my receipt

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Netdancer,
      So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
      If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO. jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok but disappointed in not being able to wear just 1 at a time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Good when they aren’t broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a set before these and they worked great for probably 3 months then they randomly started disconnecting so I bought another set and one was broken so I returned them and don’t really plan to buy another pair

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Connects to calls while charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for Christmas and worked ok but these connect to my Bluetooth when they are in the case on the charger. Very strange, and I hope it was just a defective pair but very annoying they don't automatically stay disconnected when in the case charging.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very good for its price, sound is not that great

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not user friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used it because I can not connect it to my Ipad, Ipod, or my Fitbit watch. I have the girl at the store geek squad connect it but as soon as I got home it did not work. Paid $40.00 for it and it was a waste of my time and money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey rick,
      So sorry to hear of your pairing issues. We can most certainly help you with that. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired back up.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Awesome earbubs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless earbuds are great on the go, but the volume does go high

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    they are functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are what they are. A low cost earbud. They are functional

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not worth a dollar.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Samsung earbuds and I thought of using this earbuds for work. They were not comfortable at all and I had a lot of trouble getting them to sync with each other, I wasted 2 hours of my life that I'm never getting back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound was great after about 6 weeks you could barely hear the sound

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To big for my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was painful, because it was too big.it put a bump in my right ear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average battery life on a charge. decent sound quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Wicked, thank you for your review. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great inexpensive bluetooth headphones pair up with anything

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    With not stay in

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it but it wouldn’t stay in my ear. So I give it to my son.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not for active pepple. They fall off easily will running

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iam not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iam not satisfied of the product it seems to is a republish item

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like this wireless ear buds hard to cinch with phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The sound isnt to bad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they can fall out of your ears if your not careful

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JBuds Air jlabaudio-conv

  • Rated 2 out of 5 stars

    Returned item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was as expected, no ear stability would not stay in slight head movement would cause them to fall out. Touch feature was not an easy feature to use. That being said, I have friends that have and love them. I’ll be purchasing ones with an over the ear feature

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey array,
      We are very sorry to hear of the issues that you have run into. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Wasnt what i was expecting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was complicated and didnt fit to ears well ended up returning

    No, I would not recommend this to a friend