Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Get warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud stop working after a couple of weeks.
No, I would not recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay, a little uncomfortable at first...
I would recommend this to a friendGood for my use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just needed something new and this did its purpose
I would recommend this to a friendNot for everyone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones. Extremely painful if you have smaller ears. I couldn't get them to fit well. Push button controls can be confusing and painful having to push hard against the earbud. Short usb cable makes it difficult to charge in some places.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey rk125,
Sorry to hear of the fitment issues that you have encountered. Maybe a different model would fit your ears a bit better. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into an alternate model under warranty.
We want to help you
#FINDYOURGO
My mom bought these
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom bought these headphones, we have tried like 20 times on pairing then up with her iPhone X. We have followed up the instructions carefully, we have even tried recharging them and still no success. It’s probably a defective product on our end, will be returning these very soon whenever I have some free time.
No, I would not recommend this to a friendOk Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The JLab Audio Earbuds seemed to be a awesome purchase at the time. I purchased these during Black Friday to use as a backup. Upon activation, I was unable to hear properly from the earbuds. I had to return within a week.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
Not worth the value paid for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with this product, earbuds did not keep a charge. Had to be put into charging case every 3 hours. Even though the manufacture says the earbuds would keep a charge for up 12 to 14 hrs. Did not operate well while doing outdoor landscape.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Defender,
So sorry to hear of the troubles that you encountered. The buds themselves have 4 hours playtime/charge, with the case having 10 hrs. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t if you would like to try a different unit with more battery life.
We want to help you
#FINDYOURGO
JLab Audio
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well at first they worked well, then I noticed the 1 second lag. After the first few days the left ear stopped charging. Soon after they would not pair wit the phone. Could of spent the money on better end brand. At your own risk purchase.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey JayGee,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
Too weak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them. Sounded weak. I like at least some bass. Also, hate having to push the button/earbuds too many times into my ear with no verification of results. Got the Jabra Elite Active which sound great and with EQ settings the bass works for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Farmhand2k,
Sorry to hear of your disappointment with your jbuds air. We are releasing a new version that addresses all of your concerns. When you get a sec, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Volume
Fits awkwardly in ear
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listened to a couple of songs with these in my ears and what a relief to take them out. Not impressed with the volume on them either. Taking these back and getting something better assp
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jrock21,
So sorry to hear of the fitment issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new model that will fit you better under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Not the best
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used these for a few months & I hated them. Music quality was okay so I’ll give 2 stars but the buds always fell out & it was a pain trying to connect them to my phone. I recommend paying $100 more & get the AirPods!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds are not always both on at same time. Only one works at a time mostly. Package missing one single rubber ear piece, came with 7 instead of 8. Volume is almost impossible to control.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Connection
Not Impressed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off they are extremely uncomfortable. The sound is mediocre at best. Connectivity is terrible on a PC. Battery life is non existent. So...I would not buy these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the issues you are having and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audiob
Returning to try them again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My right earbud stop working after the third day with about 10 hours of use. I can not make phone calls or listen to music. However they seem to be great ear plugs. I am going to exchange them for another pair and see if I get better results.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey SAVRantandRave,
So sorry to hear of the troubles that you ran into. rest assured, the problem as described is not commonplace considering the sheer number of these that were manufactured and sold. We sincerely hope you love the new set. If you have any troubles, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would not stay in my ear have them to two of my kids and they would stay in there ear as well. I think the sound quality it’s great connect very well with my iPhone XR
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll love.
We want to help you
#FINDYOURGO
JLab Audio
Save your money and buy something better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These really suck. They last 3 hours top before dying completely. They constantly fall out of your ear. They take forever to sync with my phone. I originally thought when I got them that I could use one earbud and when it dies I could switch to the other. Nope. They don’t allow for that. The right earbud is the master one and when it dies, both are out of order. The voice that tells you when the battery is going to die...yup, comes from the right one. So if you got the left one in, they just cut out with no warning because that voice doesnt come in on the left earbud. I just ended up get the beats earbuds and I’m much happier with those now.
No, I would not recommend this to a friendLeft Ear Bud Malfunctioned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud stopped working 3 weeks after I purchased it. Customer service responded quickly, and although I still have to pay to get it shipped to them, they will replace my earbuds free of charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, if you need an alternative way to claim warranty mention it to our support team and they can provide another solution. -JLab
Not my style
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say that these were not good for me. I paid too much for them to not work out. They would work better for men or boys. They did not fit my ears at all and were difficult to charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Connection
Alright
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these because they where on sale, and I must say i was disappointed. Always disconnected, falling out of my ear, and quite often people on other end couldn't hear me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey aired,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
Had issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with the right earbud not charging. Returned and ordered a different pair. Associates at Best Buy were great though. Defects happen.
No, I would not recommend this to a friend