Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
huge disappointment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this $29.99 on Christmas but still not worth it at all!! First of all whose idea is using hard button for something in your ear? Every time i want to change track or volume up an down i have to push it!!!!! i'm sorry but this feature kills everything for me! Not having tap option is reason to return this ear buds. Sound is soooo low. I've read some comments people think is that sounds great but i dont think at all. And another down side is this buds super uncomfortable, i cant use it more than 10 mins. i did not expect quality as apple or galaxy but guys this is waste of money it does not matter how much im sorry!!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey fromBrooklyn,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit that will fit your lifestyle better.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
- Pros mentioned:Battery life, Sound quality
Great sound on a budget!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't expecting much from these buds given the price, though the JLab brand hasn't failed me in the past so I figured it was worth a try. They come neatly packaged with a good set of cushions for personalization and comfort. Getting them in was easy and organic, quite snug fit. Connecting them to each other was fluid and to my phone was effortless. Sound reproduction is great for such small units, spatial surround is realistic though a bit of bass bleeding into the mids is present, it's not persistent. The signature EQ setting has the best blend of frequencies for most genres. Battery lasts longer than expected; watched a movie at 75% power and got over 2 hours with them. Charging in the case is so convenient and got them back to full in less than 20 minutes. Only 2 issues I have to express; microphone is not very clear while on a call, buttons require more pressure than is comfortable ( I held the sides when pressing). Other than that, they do a fantastic job and worth their weight in gold.
I would recommend this to a friend Not for small ears! They are big in size.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Irritating that they won't pair with each other. Which means only 1 works. I've had these for almost 1 month & I'm still trying to get them paired with each other. Too big to fit my ears properly so I'm constantly having to hold them in.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey dozer19,
So sorry to hear of the pairing issues that you have run into with your JBuds Air. I have attached the best re-pairing instructions I have. If these do not work, we do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
- Cons mentioned:Connection
Won't charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When these work, they work. But for me that's only about 10% of the time. The connections don't line up with the charging base and the battery stays low because of it. Waste of money!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ghodge1968,
So sorry to hear of the connection issues that you are experiencing. Unfortunately, sounds like a defective unit, our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Clunky design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine for earbuds. Kind of big for the ear and it has fallen out a couple of times. The charging case is odd and sometimes when the earbuds are charged it will connect to my phone unknowingly.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .If you have any issues please reach out to JLab directly. We are more than happy if you ever have problems with your product. -JLab Audio
Nothing to keep them in.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife to use while running. She tried them on in the car before we left the parking lot and couldn’t get them to stay in her ears and that was without running. Maybe they would work better for somebody else.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey DreamFlying,
We are sorry to hear of the fitment issues that your wife ran into. We do sell "cloud foam" tips that will provide additional support, or there are aftermarket companies that produce different ear tip sizes. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few more solutions and options.
We want to help you
#FINDYOURGO
JLab Audio
Bought several, all broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought several of these for Christmas presents. They are comfortable to wear but dont last. Three of the five pairs broke within 3 months. I've since bought less expensive sets and they are working fine.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Connection
Connection issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't connect at times. Connection to eachother would disconnect. Ended up returning and purchasing samsung ones. Sometimes you get what you pay for.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
I'll pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds upset me to the max. I purchased them for the gym, to later find out the quality was horrible. They also did not stay in my ears, I returned them the next day.
No, I would not recommend this to a friendWon’t stay on ear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale, opened box tried to put them on many times, many ways and every time they would fall, so why turning them on if they wont stay? put them back in box and are ready to be returned. I really wanted them to work but it wasn’t the case.
No, I would not recommend this to a friend- Pros mentioned:Fit
Sorry I wasted My money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not loud at all. They fit relatively good in the ear and connect easily. But can’t hear over a decent conversation.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Buy the replacement plan!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have went through about a pair of these every six months, they don't last. I guess you get what you pay for. I highly recommend get the replacement plan on these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Pros mentioned:Sound quality
Jlab earbuds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , it’s not Samsung Apple , but it has great sound on android Samsung g10 ! Only problem the earbuds are a bit heavy , slipped out my ear..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Andre, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you.
Don’t be cheap!! Never works for Electronics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re too big and too Thick to stay in place. sound-wise ok but I am sorry that I got them instead of spending more for iPhone brand. Won’t recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cooper007,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Connection
ok earbuds with issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning for a few connectivity issues and the button on the side is an actual button that you have to push in your ear and causes pain.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
Awful sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly. These headphones are not good at all. Lacks bass and the quality of sound makes it seem as if you bought headphones from the dollar store. Only giving it two stars because of the design
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Pros mentioned:Sound quality
People cannot hear me talking on these things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would return them if I still had my receipt, the music sounds great but when I use them for my phone no one can hear me unless I'm yelling at them..no good.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Deedee,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
Didn’t fit well and they were quiet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m hard of hearing (not deaf but I say “what” a lot) and I like a headphone that cranks. I found these too quiet. They also felt unbalanced and that they were going to fall out to easy. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kevin,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crux is never buy jlab product. This device stopped working. I went on their website and saw that device was still under warranty. I raised warranty claim. As part for warranty claim processing i received very rude email which sort of says that forget any warranty claim and forget that you ever bought any jlab product. email came with lots of disclaimer sort of discouraging to go ahead with warranty claim. I cannot take going through so much pain and then claim getting denied. This product will go to dumpster now.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you should never receive an email as you described from JLab. If you contact JLab for a warranty we will walk you through our policy and what you need to make a claim and get a replacement product. -JLab
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would only purchase this if they ran out of Apple products. I wasn’t satisfied at all. The earbuds feel very uncomfortable but the sound is okay. I guess you get what you pay for. This is just my personal opinion.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cafelatte2013,
So sorry to hear of your disappointment with the JBuds Air. We do cover our Bluetooth headphones with a two-year limited warranty, maybe another model would fit your lifestyle better. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few solutions, and get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio