Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price; the upgraded golden set is better and was on sale but this worked well. The case pin broke easily after 60 days of use which hindered recharging the device in case
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Cons mentioned:Connection
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear bud is entirely too big, you can't leave one too far without it disconnecting, they fall out of your ear constantly and over it was very annoying.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Trina,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
Pocket-sized.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be honest, I'm still trying to get the hang of how this thing charges, how it holds a charge and if it really is as good as it should be. I'm not positive. It may be one I need to do a warranty claim on
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wolfzeev20,
When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may walk you through functionality and answer any questions that you may have.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
Dont wast your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not charge, and would not stay connected. Dont wast your money on these ear buds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Doesn't hold charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case doesn't hold a charge. I've tried charging the case and earphones several times and I can put them in my bag and after only a couple of days both will be completely dead. Tried to return to Best Buy, but they only give you a couple of weeks after Christmas to do a refund. You would think that they would handle a defective product with a little better customer service, but nope. They sent me to the manufacturer. Dealing with the terms and the costs associated with filing a manufacturer warranty is not worth it, so I guess 'lesson learned' on this one.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ryano,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options for replacement.
We want to help you
#FINDYOURGO
WORST BEST BUY PURCHASE EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to figure out what I have been doing wrong and charging these headphones when I have come to the realization that I have been doing nothing wrong. The left side does not work. The speaker tells me hello and then shuts off over and over again.These are pieces of garbage do not buy them. I purchased them on September 25 today is October 20 and I was trying to return them only to find out they have only a two week return policy?! Best Buy must know how crappy these products are if that is the case. That is insane!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Not a fan of these
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because they were on sale. They paired easy enough, and they worked fine. Mine only came with one size of rubber endings, and they were too big for my ears. Thus, anytime I was doing a physical activity, they were constantly falling out of my ears. I could usually tighten them back before they fell out, but I oftentimes had to pick them up off the floor or out of my grass. They lasted for only 6 months or so before the sound in one ear bud dropped way down. I finally tossed them and bought a better brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jerm, the JBuds Air come with 3 size ear tips that can be found in your products package. If for some reason you didn't receive please contact our support team so we can have some sent. A proper fit it absolutely necessary for an enjoyable experience. -JLab Audio
Both good and bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked quite well with music from my I tunes on my iPad Air 2. Wouldn’t not work with my I Mac at all. In either case, the ear buds were way too big for a comfortable fit in my ears. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey SteveB
So sorry to hear that they didn't quite work out for you. We definitely appreciate your giving us a shot. For future reference, we do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t
We want to help you
#FINDYOURGO
JLab Audio
It’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy I went to didn’t had a lot of earbuds ñ, so I saw Sony earbuds they were expensive so I decided to go with this one. It was okay compare to the Walmart earbuds
I would recommend this to a friendNot the best to quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard time communicating with phone. After a while it was not working and communicating well I had to replace it. Even with a newer one I still have problems with communication.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Limo, it saddens us that you've encountered this issue with your JBuds Air earbuds. We would like to dive into these issues a little more. Please give us a call or send us an email through JLab directly so we can come up with a solution that will best fit your needs. -JLab Audio
good price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't care for these much they fall out of your ear I already lost one. There is to much bass so it is distorted I don't think I will buy these again unless they change things.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are a good alternative for the price. They are a bit heavy on the ear and start feeling very uncomfortable after 1 hour. I do not recommend these. The sound is also not that great.
No, I would not recommend this to a friendIt's ok not great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big for my right ear and keeps falling out. Only the left one stays in and they hurt my ears. They do not last long on charge. Have to constantly charge them with the plug.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
- Pros mentioned:Sound quality
good listening sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good listening sound but the microphone is very bad, no one can hear me when i’m talking, the other thing it keeps falling off my ears!!!
No, I would not recommend this to a friend Lost an earpiece the same day
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase these types of headphones again. They easily fall out... I used them while at the gym... one earbud fell out... could not find it... waste of money for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jame, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. You can also purchase replacement buds on our website if this bud was lost. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Died after 2 weeks if use.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first pair I had, had to be replaced after a few hours of getting it. After being replaced, the second pair stopped playing sound after two weeks of good sound in the right ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
They work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work but they are to bulky and fall out of ear when working out. Just spend the extra 50 dollars and buy som apple earbuds or beats if you want quality and comfort.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll love.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
I returned this Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this Item. The signals from the item were not clear. Sometimes it worked, sometimes it did not. Very dissatisfied.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Good for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re ok. But they’re cheap in price. So that makes up for being just ok. Everything average. The only bad thing is the call quality. They were basically useless when it came to phone calls.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kjr1,
We are very sorry to hear of the poor call quality that you experienced with your jbuds air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a replacement unit.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Volume
I did not like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was very poor in my opinion. The bass was not rich at all. I don't like super loud music but these were not loud enough at for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Dealo,
So sorry to hear of the volume issue, as well as the reported lack of bass. We have a few troubleshooting tips that we'd like to provide you with. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio