Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Bad Bluetooth connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s always dropping the connection with the phone. The sound is scratchy and choppy. They don’t fit well in the ears. Get AirPods instead
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bigbob,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
Not so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re using android this might work ok... but my wife did not care for them and eventually she just quit using them. Ended up getting AirPods pro for her, and she loves them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey davey
So sorry to hear of your experience. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
ehh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unhappy with the product and returned it a day or two after testing. Build quality seems ok. The lag while using these with a movie was way too much for me
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Perhaps the Jbuds Air ANC would be a better fit which feature low latency movie mode. -JLab Audio
- Cons mentioned:Volume
Not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it didn't like it audio was not that good volume could not get it up when jogging
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bobby,
We are very sorry to hear of the issues that you have run into. For future reference, we do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more info as to your experience.
We want to help you
#FINDYOURGO
Only works on one side
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get these. A friend of mine has them and they work well for him. I wasn’t so lucky. No matter what I do, I can only hear out of one side. I went back to my wired head set.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey JoyR,
So sorry to hear of the connection/pairing issue that you're running into. We should be able to get you all set up. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired up.
We want to help you
#FINDYOURGO
JLab Audio
Stay Away!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed within the first use. Tried them on a flight from Chicago to San Diego. First the left one goes causing the video to stop. Then the right one gives up 5 minutes later. The worst... 4 hour flight and no headphones! Very disappointed.
No, I would not recommend this to a friendWanted to Like But Didn’t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt my ears and kept falling out. When using on calls, callers couldn’t hear me. Easy to pair with iPhone. Returned these and replaced my lost Apple Airpod with new AirPods set.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Reviewer,
So sorry to hear of the fitment issue. . When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options and alternatives.
We want to help you
#FINDYOURGO
- Cons mentioned:Volume
Worst purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones suck...they hurt your ears like crazy and the barely have any volume. Please don’t waste your money on these. Take it from me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bobharper,
So sorry to hear of your experience. The jbuds air should be putting out close to 100 db, which is pretty loud. Fitment, as you know, can be very unique to the individual. We have a few solutions that may help for the volume and comfort. When you get a sec, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Poor Quality hardware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the earbuds stopped working after a month of purchase, tried to search for warranty details and support, no response, I do not recommend this product, No value for money
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey mano,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you take care of under warranty.
We want to help you
#FINDYOURGO
Early on, top notch
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased these while working a third shift job, they worked flawlessly. After letting them sit for a few months I can’t get them to charge or link through BT.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you in finding a solution to your problem. -JLab Audio
Great at first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a really great product until they went completely dead and completely stopped charging all together didn't even have them for two weeks. Highly upset about that but oh well.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Blah89,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit under warranty.
We want to help you
#FINDYOURGO
Cut in and out after use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I thought these were a good alternative for apple airpods. I’ve had these for a month now and use them sparingly and they only last about 30 minutes. After 30 min, they cut in and out. When I first got them, I only used them about 15-20 min each, but now that I need them, I use them longer. They are charged regularly and my phone is near them so it’s not the battery or distance from the devices. Do not buy these. It’s a waste of money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Decent Sound, painful in the ears.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were cheap wireless buds to use while working outside. The sound is fine for the price, but they are just painful to wear. They don't feel snug and fall out easily.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you set up under warranty.
Kind Regards
#TeamJLab Customer Support
Sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality isn’t great. Opted to spend the extra money for Apple AirPods. Specifically, the bass is too buzzy. The wireless connectivity was fine and easy to set up.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jake7,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a different model under warranty.
Kind Regards
#TeamJLab Customer Support
Good while they lasted
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds were pretty good, however they only last about 3 months. First the earbuds were intermittent, then they wouldn't charge with the attached USB cable.
No, I would not recommend this to a friendEh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like good quality but this in ear design just doesnt fit well with my ears. I tried every attachment it came with and they were all uncomfortable so i had to return them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kay81,
So sorry to hear of the fitment issue that you have encountered. We may have a few tips/advice for you. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may hopefully get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Sound quality
no good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible connection, i cant believe how bad these are sound quality ok but reception drops out constantly
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, please check what bluetooth version your phone/device is using as that might be the source of the issue. If your bluetooth version is below version 5 your phone will cause the connection to suffer. -JLab
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone never worked well, and stopped working completely after 4 months. The blutooth randomly disconnects. Overall, not worth it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I personally didn't like these ear buds. The didn't fit in my ear correctly, the wouldn't hold a charge long and the kept falling out of my ear. I will not buy them again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Lalow22002,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model that may better fit your lifestyle.
We want to help you
#FINDYOURGO
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People otherside on mobile not able to hear my voice properly and complain everytime when i use this buds,for music its good but calls it has issue..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Narra,
I would double check what microphone your phone is using when making the calls with the earbuds in your ear. If you're still having issues please contact our customer support team. -JLab Audio