Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never get them to stay in my ears over 5 minutes they were too big to fit in the ear drums but other than that they'll be great for someone else
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey drew,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Too short of battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life was too short for me and it seemed like the 2 ear buds disconnected and reconnected to each other a lot while I was wearing them. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wiz79,
So sorry to hear of the two issues that you encountered with your jbuds air. Maybe the second generation would work out better for you. When you get a sec, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a bit more info.
We want to help you
#FINDYOURGO
JLab Audio
Weak Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok, but not strong enough. People could not hear me on my calls at all. Returning for a different brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
No good for phone calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Endes up returning them and getting a different brand. These are probably only good for listening to music. They suck when on phone calls.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Didn’t even last a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. At first I thought these were great budget wireless earbuds. I got them March 1st, I’ve been using them daily and hadn’t had an issue but today March 19th when I attempted to use them I realized one of the earbuds is no longer charging or holding a charge. For some reason when I put them in the fully charged case, only the Left side charges and the Right side does nothing. They have not been exposed to any damage and yet broke just days past the return/exchange policy.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Shey,
We are bummed your JBuds Air right earbud isn't working. We do stand behind our products 100% with our 2 year warranty on all of our wireless products. Please contact our customer support team at 405.445.7219 or you can email us at [email protected] and we will be happy to help you.
Thanks,
JLab Audio
#FINDYOURGO
- Cons mentioned:Connection
Already broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My earbuds won’t connect to each other no matter what I try to do. Wish I got the warranty but I still wouldn’t recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey morgan,
So sorry to hear of the pairing issues that you're running into. We are close to 100% getting these paired back up over the phone. We do cover all our Bluetooth headphones with a two-year limited warranty, if we are unsuccessful.. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
- Pros mentioned:Sound quality
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked good for music or podcast. I had difficulty hearing people on phone calls and nobody could hear me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jdub,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new set.
We want to help you
#FINDYOURGO
3 times and dead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used them like 3 to 4 times, and one of the buds started to sound static or not at all. It was very disappointing since jlab never disappoints.
No, I would not recommend this to a friendNot what expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was not good. They are somewhat uncomfortable in the ear at times. Great Sound but not the kind of Bluetooth that I was expecting
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Cyncyn80,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a unit that will fit you better.
Kind Regards
#TeamJLab Customer Support
- Pros mentioned:Battery life, Sound quality
Really Great Sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice alternative to some other brands. The sound quality from these tiny headphones were a great surprise. The headphones also come with a carrying case, that also doubles as a charger base for both. Mine arrived fully charged, meaning I was able to take them around town for a true test of quality. I should note that while these aren't active noise cancelling, just the design of them seems to block out most ambient noise around you. This means you can work out without the unnecessary audio of someone grunting near you, assuming you set the volume on the louder side of the scale. The two included "cushions" helps keep both headphones firmly planted while hitting your cardio routine. I really appreciated the quick EQ settings built in. The JLAB signature sound seems to be the best of the three presets, in my opinion. These compare pretty well to some similar style Sony's I have, but are a bit smaller. This made them way more comfortable to wear, without fear of them falling out, like the Sony ones. The only thing you'll need to figure out, is how to use the various "clicks" to change tracks, activate Siri/Google, and the EQ settings. The package actually shows you how to use them properly, and I found it very easy to do. However, it may take you a bit to remember how many clicks does what. I kept forgetting the 2 click vs 3 click options and activate Siri for the first few minutes of use. Voice quality during a call is clear and easily heard. The microphone did a pretty good job of cancelling out most noise during a call, but I can't say if that's a feature of the headphones or my iPhone. Either way, my friends/family all stated that the sound was pretty clear, and they could easily hear me while I was out walking in my neighborhood. For the price, features, and ease of use this is worthy of your consideration for your next workout headphones. I really appreciate the lack of wires, and the buttons on the headphones make it easy to avoid pulling our your phone/device while you're working out.
I would recommend this to a friend Heavy and confusing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to turn these off separately and they feel heavy on my ears- feels like they are lose or like they are gonna fall out. Returned these after 1 use.
No, I would not recommend this to a friendBetter for larger ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced, but still too large for smaller ears. Hard to keep in, and ears become sore after a short period of wearing
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Big for ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to listen long time,don’t buy because after 15 minutes you put in ear,its start hurts
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey chetan,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a more comfortable unit.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not connect at the same time and they ar not in sync with each other. Sound quality is Sub Par
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Nurse4Life,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Confusing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have pair each earbud separately, and turn on each one also. It's not like you turn on one and they both come on. Then trying to turn them up and down is hard when they are in your ears. Wish I wasn't trying to be so cheap I wouldn't have gotten these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey 83King83,
So sorry to hear of the issues that you're running into. These do not pair individually, and what you are describing is outside of design and functionality. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may further troubleshoot or replace.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Volume
Volume sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is very low ,barely can hear what the other person is saying ..They keep falling out my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Tasha,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running.
We want to help you
#FINDYOURGO
JLab Audio
Jlab-Jbuds air true wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they where working fine for the first 2 days after that No longer working Jlab -Jbuds air true wireless earbuds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for what you get... cheap build quality and lacking sound. Better off getting cheap headphones on Amazon.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy suggested these headphone instead of the AirPod. I bought them and realized you can’t talk on the phone with them. Big disappointment.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey AKitt,
You may indeed talk on the phone with them. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may troubleshoot, or walk you through functionality.
We want to help you
#FINDYOURGO
JLab Audio
poor sound
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not so good quality the sound isn't so loud i returned it cause i wasnt satisfied the new model must be better
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab