Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Love them, charging went out after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones Ive had, easy to use, easy to charge. Then just after 1 month, it wouldnt charge anymore.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bentwist1,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
Hurts my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it comes with different ear pieces, none of them workd for me. I would not buy again
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you will love.
We want to help you
#FINDYOURGO
JLab Audio
N
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this. Both earbuds do not charge at the same time. Also, they do not stay in your ears at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wenster,
Sorry to hear of the fitment issues that you are experiencing, as well as the charging design. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Bad Product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were the worst earbuds ever purchased. They never charged properly in the case so it would cut off after a few minutes of using it. No amount of troubleshooting helped. I threw them away after a while. It just wasn't worth pursuing replacements. Plus, they were too big and uncomfortable for my small ear canals.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Not a good fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good fit in my ear, had to return them. Too heavy and sticks out of my ear too much
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Ok headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are ok of sound. Price was good. But you do get what you pay for. It's a good gift
No, I would not recommend this to a friendDon't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It work at first and then had to return it because it stopped working 2 times
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Great for music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for phone conversation other party can hear all noises clearly. If I could return I would.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Helpless1,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit under warranty.
We want to help you
#FINDYOURGO
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. this headphones are not good after wearing for a long time it will hurt your ears. Every time you press a button it hurts your ear. You should spend $50 more and get the sound core truly wireless headphones they're worth the price. And no I don't recommend them at all nor I are recommended for for my children nor my dog. They need a lot of work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey kmos,
We are all very sorry to hear of your disappointment with the JBuds Air. We try our absolute best to put out products that will please one and all. We are sorry to hear that we fell short of your expectations. We may have a few other headphones that would fit your individual lifestyle better. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options. We want to help you #FINDYOURGO JLab Audio
- Cons mentioned:Connection
Do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work properly or change for long periods of time
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
No no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beats Earbuds kinda fall out with movement going to exchange them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Not very good if you move around at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these with high hopes after watching online reviews. I am not happy that I really can't use these while I am walking or for that matter any kind of movements. These are fine to use if you sit completely still. I use these with a Samsung Galaxy 8 phone, but I own another bluetooth headphones that give me no problems at all with this phone.
No, I would not recommend this to a friendNot happy with earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major problem is after charging whole night, next day after using for 15 mins says battery is low.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bhavesh,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have small ears and couldn't wear these comfortably after many different tries. I had to return these.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jockel,
We are very sorry to hear that the jbuds air did not work out for you. We may have a few new models that would work better for you. When you get a sec, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to put in ear and keeps falling off when running and hard to pair
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
We understand any frustrations you may have. Please try the other size ear tips or our cloud foam tips. If this doesn't help If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you.
-JLab
Ear Buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not bad for a cheap set of ear buds. Doesn't stay charged for very long
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .If you continue to run into charging issues please reach out! support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2 -JLab
Quality sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear phones do not stay on my ear. The volume quality while on the phone call sucks too.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bighug,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
No-Go
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for kids. Quality was ok. Unable to connect one headset for separate use.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello cookie,
The jbuds air is not equipped with dual connect. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Connection
Would not stay in my ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would not stay in my ear and could not pair with my phone
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello tina,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a model that will fit you better.
We want to help you
#FINDYOURGO
JLab Audio
Battery died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery last for just a couple weeks, the sound quality was ok.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab