Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Great for backup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked fire about 1 month and then all of a sudden they stopped working
No, I would not recommend this to a friendnot work well
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was not longer use it doesnt working good not even used 3 months
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
I didn't care for them.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were too bulky for me. They kept falling out of my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Stopped working after two weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for the first two weeks, but today the right earbud stopped working. The button function on it still works (so I can skip to the next track, etc) but no sound comes out of it even on different devices. The left still works like normal but who wants to only hear sound from one earbud? Super annoying.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sabrina19,
So sorry to hear of the pairing/connection issues that you are encountering. Most of these issues are easily resolved over the phone. When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get the bud working for you, or worse case scenario get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these. The sound quality wasnt good when making calls
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Oneza
So sorry to hear of the issues. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few options and gather a bit more info as to your experience.
Kind Regards
#TeamJLab Customer Support
Wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one earbud worked. They didn’t call the number out when a call come in.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Shorty,
So sorry to hear of the troubles. The headphones will perform whatever functions your phone does. So, if they are not reading out the call, your phone does not have that feature, or you are dealing with a setting issue. All call audio by design is through the right earbud. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further functionality.
We want to help you
#FINDYOURGO
JLab Audio
j buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good product as its advertiess. not recommend at all
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Okay for talk radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to talk radio so these are ok not for music tho.. also very short range
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey michelle,
So sorry to hear of the sound quality issues that you are describing, as well as the range. You should be getting great audio out of these at around 100 decibels. They should also be getting 40 ft. range. Sounds like, unfortunately, a bad unit. We do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Bought these for my teen son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im kinda disappointed with this purchase. I bought these buds for my son three weeks ago, less than a month ago. They are already broken! I don't recommend these to anyone because these buds don't appear to be strong enoough.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jayr,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Poor battery life and sound quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product in place of a more expensive alternative. So... regret my decision! I'm out $50 and a pair of wireless buds as they no longer work. These things have the worst battery life to begin with right out the box and the fit is a bit off. Pay the extra money for a better quality product!!!!
No, I would not recommend this to a friendDoes not stay in ear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only fair . No matter what size I use , the buds are not secure in my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Quiltdiva,
So sorry to hear of the fitment issues tat you encountered. We do try our absolute best to create as many ear tip sizes as possible, to fit as many as people as possible. Sometimes individuals will find themselves outside of what we have available. We may have a few solutions for you. When you get a sec, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer a few solutions.
We want to help you
#FINDYOURGO
JLab Audio
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality but that great when on a call. I don't recommend
No, I would not recommend this to a friendpeople have a hard time understanding me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with this earbud, whish I can return it and update it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey peaches,
So sorry to hear of your experience with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
I really don’t care for them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap price but you can’t really hear anything I don’t care for them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Superbaby,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
No Louder Than A Whisper
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is so low. I got the same result on the highest volume setting. When I am traveling in NY streets the headphones give off a whisper-like quality. After giving the brand a try I have decided against ever purchasing again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not good for Apple phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple pairing issues. Would not recommend. Maybe Android would work
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Frank656,
So sorry to hear of the connection issues that you experienced with your jbuds air. We do have a few troubleshooting solutions to provide you with. When you get a sec, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may give you a few pointers.
We want to help you
#FINDYOURGO
JLab Audio
Bad!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really Bad! So, had to return it. No bass or no treble at all.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these and went to my car and immediately tried using them . I knew right away they were not the right choice. Didn't like how they fit in my ears and then when volume was turned all the way up they just were not loud at all. Went right back in and returned them. The End.
No, I would not recommend this to a friendBetter sound from earpods
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound felt weak compared to my wired Apple earpids.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
not great sound at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The music was very distorted and the fit in the ear not comfortable at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey PGT53,
We are all very sorry to hear of your disappointment with the sound being produced by your JBuds Air. This unit puts out considerable volume, 100db, of rich clear sound. A proper seal is the most important thing to consider. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may further troubleshoot your issue.
We want to help you
#FINDYOURGO
JLab Audio