Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Sounded real good until the right earbud stop wor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud stopped working properly in about a week's time..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Leroy
Sorry to hear of the dead right earbud. Our apologies for the troubles. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really like this one because it really works.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey maddog357,
Thanks so much for the feedback, and kind words. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may gather a bit more info as to your experience.
Kind Regards
Not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t sound bad, just wouldn’t stay paired. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Consumer, So sorry to hear of the defective set that you received. If you get another set or model, keep in mind that we cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty if need be. We want to help you #FINDYOURGO JLab Audio
Ear buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price but not very loud and keep falling out.
No, I would not recommend this to a friendPoor audio quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor audio quality. Also didn't have varying sized buds.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds on it were awful not good quality on the sounds.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Yrisco,
So sorry to hear of your experience with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
worked for 2 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for two weeks but ear buds won’t sync anymore. Tried all of the online hacks and Jlabs own suggestion but nothing worked. So just one working ear phone. Yay!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jack,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit.
We want to help you
#FINDYOURGO
Too High Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to pair to my Iphone half the time & only 1 would work.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey GrisFlores,
The JBuds Air, should connect seamlessly with your device. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired back up and running with audio in both ears.
We want to help you
#FINDYOURGO
JLab Audio
charging case stopped working after 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on sale, in Dec 2019 as a Christmas gift for my son... they worked great.. up until charging case broke on 7-22-2020.. I'm dealing with Jbud customer service as i write this... It's sad that a component doesn't last more than 7 months...
No, I would not recommend this to a friendok ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing special with these earbuds basic quilty…..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello will,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a different model under warranty.
Kind Regards
#TeamJLab Customer Support
Wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were cool, but it was too much of a hassle to try and get it to fit in my ear! Every time it finally got I would be doing something And it was fall out! No support to my ears and hard to find if you drop one. If you have little ears I don’t recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
#FINDYOURGO
JLab Audio
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt the inside of my ear. They don’t stay charged.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Shelva,
So sorry to hear of your experience. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different unit under warranty.
We want to help you
#FINDYOURGO
Ok in a pinch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not the best.You get what you paid for
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey steve,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll be pleased with.
We want to help you
#FINDYOURGO
Big
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were to big for my ears they did not fit comfortably.
No, I would not recommend this to a friendHow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How are these rated so high! The sound quality is one of the worst I have ever heard, returned them the next day. I just don't understand how people can put up with such horrible quality. They wouldn't fit in my wife's ear. Fit in my ears fine but the sound is just awful.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey SilentHightimes,
So sorry to hear of your dissatisfaction with the jbuds air. As you made mention, these are highly rated. These have been a very dependable unit. Sounds like you received a defective set, or, there are some troubleshoots that we could provide given a bit more info/specifics. When you get a sec, shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
They don’t fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbud hurt the in side my ear when you press the button
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey earbud3,
One good trick is to push backward on the button, much like you are pointing back behind your head. Hopefully this helps a bit comfort wise. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further pointers/tips.
We want to help you
#FINDYOURGO
JLab Audio
Doesn't hold charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought last month, and has not been able to keep a charge
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kelley,
Sorry to hear of the charging issue with your jbuds air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may either troubleshoot the issue, or get you a new set under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out your ear easy when u are moving around
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Cnote67,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a different model that will stay put better for you.
We want to help you
#FINDYOURGO
ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because of lack of quality Would not recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey frogeye621, So sorry to hear of the defective set that you received. If you get another set or model, keep in mind that we cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty if need be. We want to help you #FINDYOURGO JLab Audio
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never worked right. They are also too heavy for the ears. I bought a pair of the less expensive ones for my wife. They are MUCH BETTER!!! Would not buy. Can’t take them back.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.