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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 453 Showing 9,041-9,060 of 10,260 reviews
  • Rated 3 out of 5 stars

    Easy to loose

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too easy to lose. I had mine for a month before one went missing, now I’m down to one.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Nate, we are very sorry you have misplaced one of your earbuds. You can shop replacement parts on our website under Accessories. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    They work fine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well but they do not last long. I had to switch them after a couple of months

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Head4n

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just good for work and not so much care if it breaks or whatever the case may be

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I like these enough to not return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay and I kept them BUT if I wasn’t such a lazy person I’d exchange them for something else :)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To much bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really bad for the price but I would spend abut more for something better. I believe will be worth it..

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Free then sure otherwise skip

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good . Low volume, problems syncing to Bluetooth

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio support@jlabaudio.com or phone (405)445-7219 (M-F 8-4:30PST) jlabaudio-conv

  • Rated 3 out of 5 stars

    Jlab-Jbud Air true wireless earbud headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fair sound quality, easy to drop out of the ears!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not enjoy these headphones. They do not feel secured unless you shove them in your ear

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These perform alright, not the best sound quality. You hear clearly but others cant hear you well enough

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound quality not as good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns out it made better sense to get AirPods. These fall out of my ears working out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you.-JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    JLab

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the JLab earbuds. My only issue was I could not get them to stay in my ear canal.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it's fine. However, it randomly and continues to lose bluetooth connection w my phone. I have multiple headphones I use in rotation and it only happens w this one - so I know it's not an issue with my phone. Infuriating that I have to continue to pair/unpair. Would not recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Decent, but ...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life isn't good, you should be able to atleast get a full 8 hour day off work out of them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their not bad. The sound isn't so great and I don't like the stiffness. But other than that their okay.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fine .. not so great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on a good deal .unfortunately left side stopped working after few months

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we have a warranty on all products. Contact customer support to see if you can get a new pair. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    I wanted to like them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted about 2 weeks before the left bud went out. The sound was okay, hardly had to charge them. Loved that the charging case had to cable attach to it so I didn’t have to carry another charger but they didn’t work out so my advice is to spend a little more for something that will last.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Bella,
      Sorry to hear of the issue. When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired back up and running. Or replaced under your two year warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    works well and looks cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality was decent and the recharge function in the case is cool. I also like the black color.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was cool at first. But after a week the left earbud had a lot of static. No one could hear me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JLab - JBuds Air True Wireless Earbud Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic set of buds, with the minor lack of microphone quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Falling out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh... good sound, but they fall out constantly. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Kd6158,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a different model that will stay put.
      We want to help you
      #FINDYOURGO jlabaudio-conv