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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 454 Showing 9,061-9,080 of 10,260 reviews
  • Rated 3 out of 5 stars

    not great with iphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had such a hard time pairing these to my iphone and keeping them paired, and they died so fast.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good new but lost power

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost power over time, not as loud anymore. Stay in ears ok.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A good mid range earbud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This could be good for a budget buyer. This inconstancy of the phone sound was a problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for small ear canals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not for people with small ear canals or openings. They’re a bit bulky and uncomfortable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good for the money and work well, but you sacrifice sound quality for the price tag.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad for cheap headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bad for the money but don't expect anything amazing either. They were just ok...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Ok !

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be louder, Hard for people to hear you over phone.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello mike,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price true Bluetooth.. I don’t like the charging case style tho

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh they work

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality terrible charge life but all in all it’s an OK deal I would go with the LG’s

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as I expected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift however I tried them as well, these do not have good sound quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JLab JBuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return when it stopped working then my 2nd pair stopped working as well.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Souds good if working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud stopped working after i could retun and exchange them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey chauncey,
      We’re sorry to hear that you are having this issue with your earbuds not connecting, the problem occurs if you ever place the right in the left, or left in the right to charge. This makes them forget how to find each other. Please find the steps below on how to get them pairing back together.
      1. Remove the connection from your device
      2. Turn both earbuds off
      3. Press and hold the power button on your right earbuds for 10-15 seconds. You will see a series of indicator lights which will include a blue/white alternating lights. Continue holding the power button until you see only a fast blinking white light.
      4. Repeat the same process with your left earbud.
      5. Both earbuds will blink only white while they search for each other.
      6. Once pairing together, the left ear will show a solid white light. The right light will start blinking blue/white indicating it is looking for a device to connect to.
      7. On you device under your Bluetooth settings there should be a new connecting: JLab JBuds Air. If you are still having trouble, shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Don't hold a charge that long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The receive caller can not hear me clearly . Also when try to charge my phone it did not work

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Poor connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cut out even when in close distance. Not even a month old

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Meg22,
      So sorry to hear of the poor connection. Our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Average headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average headphones. Little bit heavy and not very comfortable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need better earbud fitting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbud fittings are a bit discomfortable. Needs a different alternative design.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, if you register your product on our website we will send you a set of Cloud Foam ear tips that you may find to be more comfortable. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product for a great price! These were great gifts too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i havent got them to work yet, problem most likely me not knowing what im doing

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      If you need help reach out to us! We'd love to help! support@jlabaudio.com or phone (405)445-7219 M-F8-4:30pst. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look I got them on sale for 30$ on the black Friday sale...so basically you get what you pay for... they worked well for the first 2 days and then the right one stopped working, the charging never connects right and they could definitely be louder, also kept falling out. (Maybe that's why the right one stopped working idk) hope this helps.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To big

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To big for woman’s ears wont stay in right would like them better if they had special on formweman

    I would recommend this to a friend