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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 456 Showing 9,101-9,120 of 10,260 reviews
  • Rated 2 out of 5 stars

    Worked ok for the first month or two.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality build lead the the plastic encasing to split making it virtually impossible to pause or resume your audio. Also the pause or play action is different from all other wireless headphones I've had making it obnoxious to go back an forth between headsets. They work, but I won't be buying any more.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio support@jlabaudio.com or phone (405)445-7219 (M-F 8-4:30PST) jlabaudio-conv

  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep popping out of my ear. I was able to pricematch with other company.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price but it doesn’t last as long as other brands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    often falling off while doing some work/walk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not fit/site on the ear. often falling off while doing some work/walk.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Good for a first pair of wireless ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay but the sounds level definitely drops after a couple uses.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Decent for the price.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for some cheap wireless earbuds. They are ok, but nothing to rave about.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them until a few days ago one ear stop making sound but the button works. I don't know.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Voice is good but little bulky in ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bulky and when phone received speaker only works on one side.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can only use one ear for phone calls, however Both can be used for listening to music.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is a bit flat but for they do the job. I do not like the way the fit in the ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbuds for my husband. I wanted to get him a really good pair since he goes through his wired ones like crazy. So when we purchased these he was excited. He taken the ear buds home and had a hard time connecting the buds to sync together. The right one was fine, it was the left bud that would never connect. We have gone though trouble shooting several times, You Tube, website etc. Yet we still have trouble. Now I purchased the exact same buds for my teenage son, he did have the same issue and I had to exchange them. Now the second pair did work. But after a while they stop pairing all together. I find it very frustrating going though these issues for not only one pair but two. I don't know if it is a manufacture defect, but it needs to be corrected. Would I recommend these buds? Probably not. Only if you like having a headache.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    They are good for price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for! They’re cheap so they work fine for what I paid for them

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not quite what I was hoping for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these while I was traveling due to leaving my AirPods Pro at home. While I never had no expectations of them being equal to my AirPods I did expect more than I got. Very poor sound quality and even worse when using with my phone. I returned them with in a week.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds really didn’t work. Tried them while riding my bike and the sound was terrible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is ok sometime it will break out ..the ear piece dont really stay..not the best ..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Has good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great phone it just sucks when you're on the phone you can only use one airport

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok ear buds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these ear buds, but my complaint I have is a big one. They work fine if I’m on the treadmill and have my phone in the cup holder, but the Bluetooth isn’t very strong. It cuts in and out when my phone is in my pants pocket. If I would have known this I would not have bought them. Your phone needs to be pretty close at all times!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Bill,
      You should be getting a solid 30 ft range out of these. They should work nicely through obstructions to a degree as well. Sounds like a bad set. Our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not comfy in my ears.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn’t last long, not very comfortable in my ears - they are just ok.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay item

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound could be better. Earphones are too large for ears not very comfortable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Ok for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger than I expected. They stick out of my ear pretty far.

    I would recommend this to a friend