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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 457 Showing 9,121-9,140 of 10,260 reviews
  • Rated 3 out of 5 stars

    It's Aye

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is good but it hurts my ears when I put it in my ear it was pretty painful

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them my only complaint is I couldn't run with them in without falling out eventually

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes people can't hear you very clear no matter how close the device is

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just ok for its price. Not too good sound quality though. Phone call volume is too low.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    heavy for my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the controls are big and heavy for both ears and hard to run without it coming off easily.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for occasional use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are not very comfortable and provide only low volume sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his...they hurt my ears though but all earbuds hurt my ear

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t really work if you’re working out Once they get sweaty they crash

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    its ok for the price you pay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has a good sound but doesn't catch what you are saying

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey rash,
      So sorry to hear of the mic issues that you are experiencing. We would like to help troubleshoot your issue. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more info, and get you back up and running.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    No point if they don’t stay in your ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls out of my ears every time, no matter which size ear buds

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid rated these as "ok". Did not have all the bells and whistles he wanted so exchanged.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay pair

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok, doesn’t hold charge well and didn’t fit my ears well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Nope l!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never purchase these again or admonish anyone else to do so. The volume quality is so poor, people often complain I can’t be heard responding. It keep a good charge, but if you can’t speak to heard, it’s pretty useless.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average. Left side stopped working after some months.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Sadly disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these they were absolutely horrible and a waste of money. I got them trying to avoid buying AirPods but they kept dropping connections and the sound was really choppy. I ended up buying the AirPods and never looked back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    It worked at 1st!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started working at first ! Now the callers cannot hear a thing I say!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Bluetooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good, but we had trouble with it staying connected to our bluetooth

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap Earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale for my younger daughter they play sound but not the best sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They're ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well and pair easily but the button functions are not easy to use

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery too short live.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was fine but the battery when I need it the most Battery died.

    No, I would not recommend this to a friend