4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 459 Showing 9,161-9,180 of 10,260 reviews
  • Rated 3 out of 5 stars

    Bluetooth budd

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound ok for the price , it's lbulky in ears not to comfortable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product. I love it. Also good price. Good.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Chipibella2012,
      Awesome! Thanks so much for the feedback. Hopefully, over time, they will earn themselves a 5 star review. Please always feel free to reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t if you are ever in need of assistance.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Cheap and unreliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these initially work pretty well. Their command buttons are hard to figure out or just stop working after a few weeks. The right side stops working on mine if you try to get the headphone in your ear. After two weeks something had come loose in the right side and I’m pretty sure that’s what caused it to stop working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Preston531,
      So sorry to hear of your troubles. We would like to get these replaced for you. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not the best Earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best earbuds for Apple products. I think the Apple ones would be better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    Connection
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Okay but not spectacular

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on the price, I was not expecting perfection. These have some good and bad features. The sound quality is decent and the bass is better than expected. Some music sounds a bit tinny but then other music sounds great. I would say it is comparable to the wired earbuds that came with my phone. Setup and pairing is simple. I did not have any challenges setting them up for my computer or phone. (To the best of my knowledge, they can only be connected to one device at a time.) Battery life is about three hours when listening to music. They pop into the charging case pretty easily and magnets assure that they are in the correct spots to charge. Charge time appears to be about a half hour for the buds to get back to a full charge and the case has LED's to indicate when they are done. These are really comfortable to wear for hours at a time and they stay in place no matter how I move my head. I have run the batteries down multiple times without them falling out once. Background noise is reduced pretty well because they somewhat act as earplugs. Now for the negative. The right bud is what connects to Bluetooth devices. If the right battery is dead, the left is useless. I have also experienced a few occasions where the left bud dropped out for a few seconds when listening to music. It comes right back on without me having to do anything but it is still a bit annoying. Next, phone calls can only be heard in the right ear. For someone like me who hears better out of my left ear, this is a challenge. I always make phone calls with my left ear so I do not like this feature. I would prefer to hear phone calls in both ears like most headsets do. In this case, I have to turn up the volume to hear the call and then back down when music resumes. The one positive note about calling is that people can hear me talking without any issue and they say that I sound good. Overall, these are okay if you are on a budget and you like to make phone calls with only your right ear. If you are hard of hearing in your right ear, avoid them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Tony,
      Thanks so much for taking the time to review your Jbuds Air headphones. Feedback is much appreciated. We were hoping that when you get a chance, that you could reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Not bad at all

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ok, sound quality isn't bad at all, limited though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great budget Buds

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not to clear. Volume is loud but size is on the bulls side. Not for me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to keep in your ears and left ear bud button is hard to push in

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Ericvnn, we're sorry about your poor experience. Some users find that when you place in your ear and give them a slight twist away form your head that this helps them stay more secure. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped charging in the case 10 months after purch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically the headline. Needed some low-mid grade earbuds for use at the gym. About 9 months in these stopped charging in the case. We had purchased two pairs so we tried switching cases but no luck. Additionally, despite the multiple audio settings, the sound quality was mediocre at best. We're not audiophiles by any means but the sound wasn't much better than the stock headphones you often get for free with your cell phone. Bought the Geek Squad protection and the return process was easy. Asked a staff member if they'd recommend just getting another pair of these and he said that they had *many* people come in with the same charging issue. Got some JBLs instead.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey NewfMom,
      We are very sorry to hear of the issues that you have run into. For future reference we do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more as to your experience.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Good EarPods short time use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good once they are connected, but is gonna take a while to do it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worked fine for 2 weeks

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked fine for 2 weeks then one side started to malfunction.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok but charge doesn't last long. Needs more options also for ear pieces.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are alright

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at first but over time they weren't so great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item shorted out within 3 weeks of owning also rather heavy on the ears

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not stay in ear they are to big for my ear. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok in ear

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to have cord free earphones. Never got used to the fit.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible sound quality

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure how these compare to other witless earbuds but if this is typical of how wireless sounds, it’s very sad. The sound is tinny, thin, and abrasive. Otherwise, they’re ok, but the fit is kind of clunky. Do not subject yourself to this unless all you are going to listen to is AM talk radio.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey yadamacbookpants,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into anew unit or model.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    Great earbuds

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient to travel with. Light weight, fits nicely in your pocket.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound not that good.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is not that good!! I was expecting better!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hmmm

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to wear. Sound doesn’t get old enough. Had a hard time syncing them

    No, I would not recommend this to a friend