4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 460 Showing 9,181-9,200 of 10,260 reviews
  • Rated 3 out of 5 stars

    Little bigger

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbud is Little bigger than I expected. The sound is ok.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok for price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok for price, on sale. bit uncomfortable to wear, falling out constantly.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    don’t buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can only use the right one by itself. tried using the left one while the right charged. left one would automatically disconnect. tried all the steps for making the left ear the primary and still doesn’t work.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Not satisfied

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It' not worth it to buy. It's broke down about 3 weeks later..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not so bad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is pretty ok if you’re on a budget. Sound quality is not so bad as well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great quality for price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is pretty ok if you’re on a budget. Sound quality is not so bad as well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Simple to use

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted a year so I can’t complain. Simple pairing and use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For me they were not worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them as a gift for my son, and he asked me to get my money back.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not as expected

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter because they were the cheapest ear buds that were similar to my Bose. If you have small ears they don’t stay in. Had trouble connecting and sound quality was subpar, I ended up buying 1st generation AirPods.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      hey shells,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few options.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    Works good

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these, the only problem I have is that they tend to fall out my ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont stay in the ear. They deop from the ear very often.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Kichi, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Great build, about avg audio quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay, build is good but sound is bit lacking but bang for your buck

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were easy to pair and connect but would not stay connected. Phone on the desk in perfect range and would just keep going in and out. Not to mention the poor sound quality. Best Buy isnt in my everyday path plus they clo

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this issue you ran into. You can try troubleshooting the earbud to reconnect the Bluetooth by following the step-by-step instruction in the user guide found in your original package or by going to the product page on our site. If this does not work please reach out to our customer support team. They will be more than happy to help you. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Easy access

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue is not holding a charge for long period of time.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      These buds should get you about 6 hours in each earbud, 18+ hours in charging case. If this is not what you're experiencing please reach out to our support team so they can help find a fix to this issue. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    wireless labels ear bud

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ear buds dont stay in ear to bulky in ear. I returned item

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price. Don't expect Bose quality but can't ask for more for $50

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works okay

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to keep in my ear and only last about 3 hours play on charge

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slips

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality was good but when I exercise the buds did not stay put

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent for the price.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that comfortable Sound is okay Stopped working after 6 months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not loud enough

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my mowing job. These are much quieter than expected.

    No, I would not recommend this to a friend