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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 467 Showing 9,321-9,340 of 10,260 reviews
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, its ok for the price, bad battery life

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give average performance. Can't wear in a helmet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not turn off at times when placed in charging case

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not so good product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second pair, one of the bud keeps going out, was unable to connect again, trying do the Warranty, it was just too much hassale so bought another pair

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Budget price with great construction and design

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried quite a few of the cheap, knock-off true wireless earbuds on the “A” site (not sure if I can say that word here ;) ) and have been disappointed with nearly all of them. The Jbuds Air also have a budget price tag so I was a bit worried about the same disappointment but these are actually good headphones for the money. The case is made of a plastic and although it does not feel premium, it’s not cheap feeling either. The best thing about the case is the fact that the USB cable is integrated right into the bottom so there are no additional cables to carry - this is really smart. You get the charging indicators on the outside just like others. The other great thing about the case/charger is that it’s magnetic with the earbuds themselves. Again, really smart. There isn’t a question of whether you have them correctly positioned or not. As soon as you place the earbud close to the case, it just magnetically locks into place. Sound quality is where these are more on the budget end, though. They have 3 sound settings to choose from: signature, balanced, and bass boost. I think the signature sound setting will be best for most listening but clarity could be a little better. Fit was surprisingly good and I had no issues with these falling out of my ears like some others. Battery life was also good providing over 3 hours of playtime and the included case extends that with 3 additional full charges. There are a lot of true wireless earbuds in this price range and I think these could be some of the best for the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its good to use this ear phones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good to use this ear phones and mainly for daily uses.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Low Quality Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Very low quality sound. The volume is extremely low with NO BASS whatsoever. Spend the extra money and get a brand name set of earbuds. I DO NOT RECOMMEND BUYING THIS PRODUCT.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey kelvin,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you anew unit or model under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    Just Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price.. Tendency to fall out of ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate for low price but not the easiest to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Want stay in ear, but will recommend base on sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months of using them one of them stopped working

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I don’t recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product Need improvement today I do not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great for beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there not low enough and they take to long to charge

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Fit
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Smooth!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect to device, easy to charge and very portable. The sound quality is excellent and I worked out for an hour while wearing them and had no problem. I tend to sweat a lot during my workouts and ear buds usually fall out of my ear from all the movement. However, these stayed in my ear the whole time and did not run out of charge.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Defective from the beginning

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One Bud never did work, but I usually only use one at a time, The other, sometimes works, but usually disconnects during use and will not reconnect. Don't waste your money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    They ok they too quick after fully charged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them but they die too quick while I’m workibg out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beginner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was for my son so cant comment on product thanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative conned me into applying for a credit card. She said it was something different but it was actually a credit app. Very deceiving, I will never go back to that store. Lady was a white lady with purple hair

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, sorry to hear this. We suggest reaching out to Best Buy customer service as this issue is not about the product at all. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Doesn't meet the expectations

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is alright nothing great. The click buttons doesn't more most of the time. Wont get disconnect once we put them back in the case thus draining the battery. microphone is horrible. My 20$ unbranded ear buds are far far better than this.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not worth getting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is 3 1/2 hours not the ten that’s stated

    No, I would not recommend this to a friend