Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would not stay in my ear have them to two of my kids and they would stay in there ear as well. I think the sound quality it’s great connect very well with my iPhone XR
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll love.
We want to help you
#FINDYOURGO
JLab Audio
Ugh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They soundes great when theu worked. But only one side works. I tried to charge it still not working. It seems like if i tilt my head in a certian position that it will come on until i move out the spot.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how an issue like that is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds are not always both on at same time. Only one works at a time mostly. Package missing one single rubber ear piece, came with 7 instead of 8. Volume is almost impossible to control.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Left Ear Bud Malfunctioned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud stopped working 3 weeks after I purchased it. Customer service responded quickly, and although I still have to pay to get it shipped to them, they will replace my earbuds free of charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, if you need an alternative way to claim warranty mention it to our support team and they can provide another solution. -JLab
Had issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with the right earbud not charging. Returned and ordered a different pair. Associates at Best Buy were great though. Defects happen.
No, I would not recommend this to a friend- Cons mentioned:Connection
Alright
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these because they where on sale, and I must say i was disappointed. Always disconnected, falling out of my ear, and quite often people on other end couldn't hear me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey aired,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
Not my style
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say that these were not good for me. I paid too much for them to not work out. They would work better for men or boys. They did not fit my ears at all and were difficult to charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
huge disappointment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this $29.99 on Christmas but still not worth it at all!! First of all whose idea is using hard button for something in your ear? Every time i want to change track or volume up an down i have to push it!!!!! i'm sorry but this feature kills everything for me! Not having tap option is reason to return this ear buds. Sound is soooo low. I've read some comments people think is that sounds great but i dont think at all. And another down side is this buds super uncomfortable, i cant use it more than 10 mins. i did not expect quality as apple or galaxy but guys this is waste of money it does not matter how much im sorry!!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey fromBrooklyn,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit that will fit your lifestyle better.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
- Pros mentioned:Battery life, Sound quality
Great sound on a budget!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't expecting much from these buds given the price, though the JLab brand hasn't failed me in the past so I figured it was worth a try. They come neatly packaged with a good set of cushions for personalization and comfort. Getting them in was easy and organic, quite snug fit. Connecting them to each other was fluid and to my phone was effortless. Sound reproduction is great for such small units, spatial surround is realistic though a bit of bass bleeding into the mids is present, it's not persistent. The signature EQ setting has the best blend of frequencies for most genres. Battery lasts longer than expected; watched a movie at 75% power and got over 2 hours with them. Charging in the case is so convenient and got them back to full in less than 20 minutes. Only 2 issues I have to express; microphone is not very clear while on a call, buttons require more pressure than is comfortable ( I held the sides when pressing). Other than that, they do a fantastic job and worth their weight in gold.
I would recommend this to a friend Not for small ears! They are big in size.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Irritating that they won't pair with each other. Which means only 1 works. I've had these for almost 1 month & I'm still trying to get them paired with each other. Too big to fit my ears properly so I'm constantly having to hold them in.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey dozer19,
So sorry to hear of the pairing issues that you have run into with your JBuds Air. I have attached the best re-pairing instructions I have. If these do not work, we do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
- Cons mentioned:Connection
Won't charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When these work, they work. But for me that's only about 10% of the time. The connections don't line up with the charging base and the battery stays low because of it. Waste of money!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ghodge1968,
So sorry to hear of the connection issues that you are experiencing. Unfortunately, sounds like a defective unit, our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Clunky design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine for earbuds. Kind of big for the ear and it has fallen out a couple of times. The charging case is odd and sometimes when the earbuds are charged it will connect to my phone unknowingly.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .If you have any issues please reach out to JLab directly. We are more than happy if you ever have problems with your product. -JLab Audio
Nothing to keep them in.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife to use while running. She tried them on in the car before we left the parking lot and couldn’t get them to stay in her ears and that was without running. Maybe they would work better for somebody else.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey DreamFlying,
We are sorry to hear of the fitment issues that your wife ran into. We do sell "cloud foam" tips that will provide additional support, or there are aftermarket companies that produce different ear tip sizes. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few more solutions and options.
We want to help you
#FINDYOURGO
JLab Audio
Bought several, all broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought several of these for Christmas presents. They are comfortable to wear but dont last. Three of the five pairs broke within 3 months. I've since bought less expensive sets and they are working fine.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
I'll pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds upset me to the max. I purchased them for the gym, to later find out the quality was horrible. They also did not stay in my ears, I returned them the next day.
No, I would not recommend this to a friendWon’t stay on ear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale, opened box tried to put them on many times, many ways and every time they would fall, so why turning them on if they wont stay? put them back in box and are ready to be returned. I really wanted them to work but it wasn’t the case.
No, I would not recommend this to a friend- Cons mentioned:Connection
Connection issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't connect at times. Connection to eachother would disconnect. Ended up returning and purchasing samsung ones. Sometimes you get what you pay for.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
They suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on them isn’t that great. The ear peace’s don’t fit ears so every time listen to they fell out my ear. One to many of them rolled somewhere I couldn’t find so now stuck with just one them now
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will fit you better under warranty.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Fit
Sorry I wasted My money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not loud at all. They fit relatively good in the ear and connect easily. But can’t hear over a decent conversation.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Pros mentioned:Sound quality
Jlab earbuds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , it’s not Samsung Apple , but it has great sound on android Samsung g10 ! Only problem the earbuds are a bit heavy , slipped out my ear..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Andre, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you.