Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Don’t be cheap!! Never works for Electronics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re too big and too Thick to stay in place. sound-wise ok but I am sorry that I got them instead of spending more for iPhone brand. Won’t recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cooper007,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Buy the replacement plan!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have went through about a pair of these every six months, they don't last. I guess you get what you pay for. I highly recommend get the replacement plan on these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Cons mentioned:Connection
ok earbuds with issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning for a few connectivity issues and the button on the side is an actual button that you have to push in your ear and causes pain.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
Awful sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly. These headphones are not good at all. Lacks bass and the quality of sound makes it seem as if you bought headphones from the dollar store. Only giving it two stars because of the design
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Pros mentioned:Sound quality
People cannot hear me talking on these things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would return them if I still had my receipt, the music sounds great but when I use them for my phone no one can hear me unless I'm yelling at them..no good.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Deedee,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
Worst Earbuds Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst earbuds ever!!! I bought them on 9/5/19 and now 30 days later they do not hold much of a charge. I am lucky if I get to listen to them for 2 hours before the are dead!! DO NOT BUY THESE!!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jaks99,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Least expensive option wasnt worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and pairing is great but the battery life is real bad and they don't always fully charge. I'm going to take them back and exchange them. I'll try these again hoping that the ones I got are defective.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Mikey
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
- Cons mentioned:Connection
Terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are terrible. They don’t fit your ear well. They fall out when jump. They also don’t stay connected. They also do not charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Didn’t fit well and they were quiet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m hard of hearing (not deaf but I say “what” a lot) and I like a headphone that cranks. I found these too quiet. They also felt unbalanced and that they were going to fall out to easy. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kevin,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would only purchase this if they ran out of Apple products. I wasn’t satisfied at all. The earbuds feel very uncomfortable but the sound is okay. I guess you get what you pay for. This is just my personal opinion.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cafelatte2013,
So sorry to hear of your disappointment with the JBuds Air. We do cover our Bluetooth headphones with a two-year limited warranty, maybe another model would fit your lifestyle better. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few solutions, and get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The crux is never buy jlab product. This device stopped working. I went on their website and saw that device was still under warranty. I raised warranty claim. As part for warranty claim processing i received very rude email which sort of says that forget any warranty claim and forget that you ever bought any jlab product. email came with lots of disclaimer sort of discouraging to go ahead with warranty claim. I cannot take going through so much pain and then claim getting denied. This product will go to dumpster now.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you should never receive an email as you described from JLab. If you contact JLab for a warranty we will walk you through our policy and what you need to make a claim and get a replacement product. -JLab
- Cons mentioned:Connection
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear bud is entirely too big, you can't leave one too far without it disconnecting, they fall out of your ear constantly and over it was very annoying.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Trina,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price; the upgraded golden set is better and was on sale but this worked well. The case pin broke easily after 60 days of use which hindered recharging the device in case
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Pocket-sized.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be honest, I'm still trying to get the hang of how this thing charges, how it holds a charge and if it really is as good as it should be. I'm not positive. It may be one I need to do a warranty claim on
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wolfzeev20,
When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may walk you through functionality and answer any questions that you may have.
We want to help you
#FINDYOURGO
JLab Audio
Doesn't hold charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case doesn't hold a charge. I've tried charging the case and earphones several times and I can put them in my bag and after only a couple of days both will be completely dead. Tried to return to Best Buy, but they only give you a couple of weeks after Christmas to do a refund. You would think that they would handle a defective product with a little better customer service, but nope. They sent me to the manufacturer. Dealing with the terms and the costs associated with filing a manufacturer warranty is not worth it, so I guess 'lesson learned' on this one.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ryano,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options for replacement.
We want to help you
#FINDYOURGO
WORST BEST BUY PURCHASE EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to figure out what I have been doing wrong and charging these headphones when I have come to the realization that I have been doing nothing wrong. The left side does not work. The speaker tells me hello and then shuts off over and over again.These are pieces of garbage do not buy them. I purchased them on September 25 today is October 20 and I was trying to return them only to find out they have only a two week return policy?! Best Buy must know how crappy these products are if that is the case. That is insane!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
- Cons mentioned:Connection
Dont wast your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not charge, and would not stay connected. Dont wast your money on these ear buds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Both good and bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked quite well with music from my I tunes on my iPad Air 2. Wouldn’t not work with my I Mac at all. In either case, the ear buds were way too big for a comfortable fit in my ears. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey SteveB
So sorry to hear that they didn't quite work out for you. We definitely appreciate your giving us a shot. For future reference, we do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t
We want to help you
#FINDYOURGO
JLab Audio
Not a fan of these
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because they were on sale. They paired easy enough, and they worked fine. Mine only came with one size of rubber endings, and they were too big for my ears. Thus, anytime I was doing a physical activity, they were constantly falling out of my ears. I could usually tighten them back before they fell out, but I oftentimes had to pick them up off the floor or out of my grass. They lasted for only 6 months or so before the sound in one ear bud dropped way down. I finally tossed them and bought a better brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jerm, the JBuds Air come with 3 size ear tips that can be found in your products package. If for some reason you didn't receive please contact our support team so we can have some sent. A proper fit it absolutely necessary for an enjoyable experience. -JLab Audio
It’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy I went to didn’t had a lot of earbuds ñ, so I saw Sony earbuds they were expensive so I decided to go with this one. It was okay compare to the Walmart earbuds
I would recommend this to a friend