Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
It’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy I went to didn’t had a lot of earbuds ñ, so I saw Sony earbuds they were expensive so I decided to go with this one. It was okay compare to the Walmart earbuds
I would recommend this to a friendNot the best to quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard time communicating with phone. After a while it was not working and communicating well I had to replace it. Even with a newer one I still have problems with communication.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Limo, it saddens us that you've encountered this issue with your JBuds Air earbuds. We would like to dive into these issues a little more. Please give us a call or send us an email through JLab directly so we can come up with a solution that will best fit your needs. -JLab Audio
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are a good alternative for the price. They are a bit heavy on the ear and start feeling very uncomfortable after 1 hour. I do not recommend these. The sound is also not that great.
No, I would not recommend this to a friendIt's ok not great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big for my right ear and keeps falling out. Only the left one stays in and they hurt my ears. They do not last long on charge. Have to constantly charge them with the plug.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Will not get again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these less than 6 months and they no longer work. I only used them to listen to podcasts at night when I couldn't sleep and didn't want to wake my husband.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Pros mentioned:Sound quality
good listening sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good listening sound but the microphone is very bad, no one can hear me when i’m talking, the other thing it keeps falling off my ears!!!
No, I would not recommend this to a friend Lost an earpiece the same day
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase these types of headphones again. They easily fall out... I used them while at the gym... one earbud fell out... could not find it... waste of money for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jame, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. You can also purchase replacement buds on our website if this bud was lost. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Died after 2 weeks if use.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first pair I had, had to be replaced after a few hours of getting it. After being replaced, the second pair stopped playing sound after two weeks of good sound in the right ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
They fall out of my ears, not comfortable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for traveling purposes and found that they would fall out of my ears and just were not very comfortable. I feel like I have a fog in my ears when they are on.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are sorry to hear about the discomfort these buds are causing you. If you register your product on our website we can send you some Cloud Foam ear tips that you may find to be a lot more comfortable and solve the issue you are currently having. If you need help doing this please contact our support team. -JLab Audio
They work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work but they are to bulky and fall out of ear when working out. Just spend the extra 50 dollars and buy som apple earbuds or beats if you want quality and comfort.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll love.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
I returned this Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this Item. The signals from the item were not clear. Sometimes it worked, sometimes it did not. Very dissatisfied.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Good for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re ok. But they’re cheap in price. So that makes up for being just ok. Everything average. The only bad thing is the call quality. They were basically useless when it came to phone calls.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kjr1,
We are very sorry to hear of the poor call quality that you experienced with your jbuds air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a replacement unit.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Volume
I did not like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was very poor in my opinion. The bass was not rich at all. I don't like super loud music but these were not loud enough at for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Dealo,
So sorry to hear of the volume issue, as well as the reported lack of bass. We have a few troubleshooting tips that we'd like to provide you with. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Very uncomfortable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were very uncomfortable for my ears and I could not use them. I didn’t even try them with sound because they hurt so bad so I can’t say anything about the sound quality. I bought them to use on a trip I was taking and they didn’t arrive until the day we left. I didn’t get back until after the 15 day return period so I wasn’t even able to return them. I had no idea their return policy was only 15 days, but even if I had I would have had no way to return them because I was not even going to be home to do so.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Emily, perhaps the ear tips you're trying are too big. You can buy any 3.5mm tips that are better suited for your ears to place on the earbuds. We're sorry you've had such an uncomfortable experience. If you need assistance please reach out to our support team. -JLab Audio
- Pros mentioned:Sound quality
Too Bulky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas present. Quality is great but big and clunky in the ear. Fear of one falling out.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Connection
Bad Bluetooth connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s always dropping the connection with the phone. The sound is scratchy and choppy. They don’t fit well in the ears. Get AirPods instead
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bigbob,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
Not so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re using android this might work ok... but my wife did not care for them and eventually she just quit using them. Ended up getting AirPods pro for her, and she loves them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey davey
So sorry to hear of your experience. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Volume
Not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it didn't like it audio was not that good volume could not get it up when jogging
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bobby,
We are very sorry to hear of the issues that you have run into. For future reference, we do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more info as to your experience.
We want to help you
#FINDYOURGO
Only works on one side
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get these. A friend of mine has them and they work well for him. I wasn’t so lucky. No matter what I do, I can only hear out of one side. I went back to my wired head set.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey JoyR,
So sorry to hear of the connection/pairing issue that you're running into. We should be able to get you all set up. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired up.
We want to help you
#FINDYOURGO
JLab Audio
ehh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unhappy with the product and returned it a day or two after testing. Build quality seems ok. The lag while using these with a movie was way too much for me
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Perhaps the Jbuds Air ANC would be a better fit which feature low latency movie mode. -JLab Audio