Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Not the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just not good for me. Hard to pull out the case. Your ears will hurt after 20 minutes. Sound quality is not the best. I got the Tozo T10 from amazon and they are Way better.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Berto,
We are very sorry to hear that the jbuds air did not meet your expectations. The most important thing to us at jlab, is that you get a unit that will fit your lifestyle. We are all pleased to hear that you have. From all of us, have a wonderful day. We want to help you #FINDYOURGO JLab Audio
Wouldn’t recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend these. To change tracks, volume etc. If have to push the button built into the earbuds. Feels like your trying to push them further into ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Rayr,
So sorry to hear of the issues that you have run into with your jbuds air headphones. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Very disappointing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After approximately these ear buds ceased pairing. I performed several troubleshooting exercises, but none worked. I only get sound from one ear bud at a time. Very annoying. In addition, I have to hold my phone up near my shoulders for the ear buds to work at all. When I first purchased them I was able to place my phone in a pocket and receive a clear signal. No longer. Very disappointed with this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume was low in these. Maybe I just couldn’t get the earbud size for my ears. I tried them and also didn’t like pushing them farther into my ear for volume up/down.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey sageone,
We are sorry to hear of the couple of issues that you have run into with your jbuds air headphones. As you know, a proper seal is the most important thing when it comes to volume. We may have a few solutions to provide you with for a better fit. When you get a moment, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
Purchase at store
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the product .. not good connection on ear plugs bought other one
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit or model under warranty.
Kind Regards
#TeamJLab Customer Support
Battery don't last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies after a couple of hours. Took it back exchanged it for another thinking this one was defective and same thing with replacement.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, when you get your earbuds please make sure they are charged. -JLab
Just ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the music was Ok. They still slipped out of my ears when wet which was an absolute bummer because I purchased them solely for working out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll love.
We want to help you
#FINDYOURGO
JLab Audio
Just don't fit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just couldn't ever get these to be comfortable. They aren't expensive so I wasn't expecting much...but you should expect them to stay in your ears.
No, I would not recommend this to a friendDissapointed!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were uncomfortable in my ear and sound was not crisp. Only one seemed to work and I could never get both of them working at the same time.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Renee, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after 3 days of use the right ear bud didn’t seem to charge right .after being in the case overnight still only 30 minutes of play time. They sounded ok.
No, I would not recommend this to a friendJust okay
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only the right side of you need to wear one. Better values out there. Sound is okay. Even at this price point there are better options.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Piece of junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. I received this for Christmas and it stopped working after the 2nd time. From the other comments it looks like this is a common issue. Unfortunately Best Buy would not replace or return it as I was 2 days past the return time. Very disappointed in Best Buy for their limited return policy
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set.
We want to help you
#FINDYOURGO
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 pair and was excited to use them as I read some of the reviews. One pair would not hold a charge and the other pair I just didn't like the sound quality.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Rissa,
We are very sorry to hear of your experience with the JBuds Air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty, and provide you with a few options for replacement.
We want to help you
#FINDYOURGO
JLab Audio
Broke super fast.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was really unfortunate because it seemed to be working for me, but then it quickly broke. I had these buds not even 3 weeks and the right side stopped working. I troubleshooted online and nothing helped. Best Buy apparently couldn't help me and my attempt to contact the company has only resulted in automated responses with no help at all. Don't waste your money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Marie612,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Too big for my ears!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were too big and bulky. The sound wasn’t great either. This review is for the JLab Audio - JBuds Air True Wireless Earbud Headphones - Black.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello manky
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Ok but fall out
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly fall out of ears. Cant stand it. Tried all sizes of tips. Works ok if head is level, even running, but tilt your head and you lose them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, have you tried twisting them slightly away from your face while placing them in your ears. The Cush Fins should sit nicely in your ear canal. If this doesn't work please reach out to our support team for help. -JLab Audio
JBL AIR BUDS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds when they work. I can't get them to connect to bluetooth anymore and I have followed the troubleshooting steps to the T's.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
its okay.. there are better options available.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lost pairing feature after a year of use, we tried all the solutions online.. it would sync for a few days but loses the connections again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
- Pros mentioned:Sound quality
It’s ok great BT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tip that goes to your ear is way to big for my daughter who is small in stature. It fall easily, sound is good
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Ricky,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a unit that will stay fit for her.
We want to help you
#FINDYOURGO
Too short of battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life was too short for me and it seemed like the 2 ear buds disconnected and reconnected to each other a lot while I was wearing them. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wiz79,
So sorry to hear of the two issues that you encountered with your jbuds air. Maybe the second generation would work out better for you. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a bit more info.
We want to help you
#FINDYOURGO
JLab Audio