Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Left ear stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 30 days the left earbud stopped working. Took it back to Best Buy and they said to contact JLab ... lost paperwork could not contact
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Snoopy,
So sorry to hear of the pairing issues that you're running into. 9/10 we are able to get these paired back up over the phone. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running. If we can't, we do cover them under warranty, and do not require packaging.
We want to help you
#FINDYOURGO
JLab Audio
A disappointment for the dollars spent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pluses Nice case. Comfortable Good power storage Minus’s Poor sound quality, get a player app to help the sound, the three sound modes are bad. No bass extension, low quality speaker Touch controls are not as advertised and have high effort switches that are uncomfortable and awkward to use. Syncing is difficult with some devices and won’t always reconnect. Constant signal drop-out while listening.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .hello dristal,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Need a little work...and lower value.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great with media. But NO audio Use. Cant here the caller when in use. It would be a great item if this was also useable.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Donatello,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor quality, did not last, could not get earbuds to stay connected, would turn off or switch without warning.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
- Cons mentioned:Connection
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality ok. Connection is terrible Connects and disconnect whenever it wants
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Look good but to large
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound but they don’t stay in your ears. Took back, did not work out for Christmas.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey BigG,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a replacement under warranty.
We want to help you
#FINDYOURGO
Just doesn't provide convenience of other brands
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having problems charging. Sometimes they are charged and other times not after sitting on charger over the weekend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Ronnie,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
You get what you pay for
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, I suppose. The sound quality was average at best and there was a whine that you could hear when listening to anything with dead air or spoken word. These buds never really fit in my ear and were uncomfortable. They worked for a year almost to the day and then the right bud just quit out of nowhere. In summary: poor quality sound, poor fit, no longevity.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about that awful sound you are hearing in your earbuds and want to make it right. Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Not good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this product because its malfunctioning. I learned that the cheaper an item is its rlly not a good quality
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Perfect for the person with 1 ear!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son bought with his birthday money. He was never able to use as only 1 side would charge. The indication light would not even turn on for the 1 side. Even tried putting them in the wrong side to see if it would change. Nope. Had to return them. We did not exchange for another set.
No, I would not recommend this to a friendfit is tricky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.make sure you like the fit as they are kinda hard to push onto the button to activate a call or push next song. For the price tho...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey 4realzreviewz,
A good trick, is to push on the buttons like you are pointing back behind your head. This will relieve some of the direct pressure on the button. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may hear more of your experience. Thanks so much for your review.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Volume
Low max volume.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Max volume is minimal, can hear lots of outside noise, uncomfortable ear molds.
No, I would not recommend this to a friend Don’t like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are to big for my ears and they are not comfortable at all. I will not purchase again. I have not wore them but once.
No, I would not recommend this to a friendToo bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these today and will be returning then as soon as the crowd dies down. I never powered them up so I can't speak for the sound quality or how they work. Reason for returning is they're too bulky and hang too far out my ear. I don't see any comfort with wearing them that way and honestly it looks crazy. Too bad I didn't get to experience them fully. Maybe they'll work for others but not for me.
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work OK, but don't expect great sound. Also, the battery runs down very quickly (about 60 minutes maximum)
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you are having with your earbuds. Please contact our customer support team for help on your two year warranty claim. -JLab Audio
below average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not bad...i dont feel much good when i use... compared to beats or any other this product is below the average for sound.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey naini,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new model that will better fit your lifestyle.
We want to help you
#FINDYOURGO
- Cons mentioned:Connection
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was awful. Never stayed connected to my phone. Returned within 2 weeks.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey tonya,
So sorry to hear of the issues that you ran into. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options, and gather some info as to your experience.
We want to help you
#FINDYOURGO
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the ear buds does not light up, no sound, nothing!! Fully charged & paired, but one with light and one without light..i had them delivered because im disabled and hard to get to store....But now i have no choice i HAVE to go to the store..i am so disappointed!! I guess quality control was off that night.
No, I would not recommend this to a friend- Cons mentioned:Volume
Volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume was too low for the iPhone so I couldn’t hear the other person talking that well
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey MrNobody,
We are very sorry to hear of the low in call volume. We would like to have the opportunity to troubleshoot the issue. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may help further troubleshoot.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
Not worth
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to sync the pair. i used it just for one week, one ear bud stops functioning
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Arsheed,
So sorry to hear of the issues that you have encountered. We would like to have the opportunity to troubleshoot the issue, or get you taken care of under warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio