Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Ear buds kept falling out my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds were to big for my ears, kept falling out my ear. I returned them 4 days later got a refund.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio
- Cons mentioned:Volume
Not good at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is poor, they fall out of your ears very easily!!! Hate them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. The proper fit is key to a great listening experience. If none of these tips work you can purchase 3.5mm ones elsewhere to place on your buds. -JLab Audio
Lost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This earbud didn’t matter how I put it my ears were coming out always and have to pick them up from floor
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey adam,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will fit better.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Connection
Terrible sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality & connectivity is terrible. Overall quality very poor
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Montana, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
no worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are nice but I bought 2 and on both of them one side wasn't working in like 2 months of use.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Not great for IPhone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this earpiece for my IPhone, but I think it’s not a great match. Works great with my PC, though.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a bit of info/help
We want to help you
#FINDYOURGO
JLab Audio
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality isn’t that great. Using them to make calls is a nightmare
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt that happy, the keep fallen out there should be some kind of shape for them to stay in.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Waste of Money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying most of my electronics, accessories, etc from Best Buy for the last 10+ years and given positive reviews on all of the except for this Earbuds. WORST head phones EVER !!! Earbuds are not comfortable (guaranteed to irritate your ears) , the sound is just ok and most of all stop working within 2 months (only use it randomly) THE WORST PURCHASE EVER !!!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey applelover,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different unit under warranty.
We want to help you
#FINDYOURGO
Not a good fit for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t care for the fit. They kept falling out, therefore I kept losing them. I ended up taking them back.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Casstech,
So sorry to hear of the fitment issues that you ran into with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may provide you with a few offers/solutions. If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Good while they lasted
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good while they lasted but after 10 months they stopped syncing to each other. Now they are junk.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey robh693,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
- Cons mentioned:Connection
Didn't last long
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right side stopped working and is only the left side working now.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey davey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Battery get weak after 6 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for secret Santa. Battery is not that great after using 6 month
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Low volume
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like Earbuds volume way low for someone who doesn't like quality sound wasn't for me
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay earbuds, good functionality, but charging is a bit glitchy and sound could be better.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2-JLab Audio
Love them, charging went out after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones Ive had, easy to use, easy to charge. Then just after 1 month, it wouldnt charge anymore.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bentwist1,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
Ok sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair sound. Ok for the price but there're other brands at the same price but better quality
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
- Cons mentioned:Volume
Sound was weak
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality, & volume was very low with flat sound
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Defective on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned immediately after I got it. The left ear bud was unresponsive to touches.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, make sure you fully charge the case and earbuds before use. -JLab
N
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this. Both earbuds do not charge at the same time. Also, they do not stay in your ears at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wenster,
Sorry to hear of the fitment issues that you are experiencing, as well as the charging design. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different model under warranty.
We want to help you
#FINDYOURGO
JLab Audio