Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
wouldnt stay in my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter which size cushions I used they wouldn’t stay in my ears , might just be me
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey brian,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a model that will stay put.
Kind Regards
#TeamJLab Customer Support
Crap!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds can't hold a charge. I was only able to use them twice, when I first bought them. Now they don't work at all and it's too late for me to return them. A huge waste of $50! Doesn't even deserve one star.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Mandy,
So sorry to hear of the issues. Our sincere apologies for the troubles. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Issues with volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not equal in both sides. Right side is not as loud as left side.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
THEY R not good at I think
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ear buds R NOT GOOD at I think u can not listing THEY r really low not good quality
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey gusv,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit.
We want to help you
#FINDYOURGO
- Cons mentioned:Connection
Bud stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great for a month until left ear bud won’t sinc up anymore
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey TopC,
We are close to 100% getting these paired back up via phone. When you get a chance, shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may walk you through the process.
We want to help you
#FINDYOURGO
JLab Audio
Ok for its price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Ok for its price, won't recommend to people who like to run. It will probably fall out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bestbuyer,
So sorry to hear of what sounds like a fitment issue. We would like to have the opportunity to provide you with a few solutions. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t
We want to help you
#FINDYOURGO
JLab Audio
Disappointed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for the first two days. Then they stopped charging together. Then they stopped paring with each other. They don't hold well to the ears. Now they are just sitting there, like paperweights.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey mrjag,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Poor Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is not good. I ended up returning it and buying sony wired earphones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jagdish,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
Didnt last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They lasted a year. Dont waste your money. Super disappointed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t impressed at all but I guess you get what you pay for
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Would give it a 0 if I could
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the headphones on 5/22/2019. I went out of town for a week. Went to use it and the right ear bud will not charge. It was after the date to return, so I called JLab and they want me to pay to ship it to them for a replacement. It never charged once, why would I spend more money for a terrible product. Don’t waste your money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Wrecked05,
So sorry to hear of the charging issue that you ran into with your jbuds air. We have a few solutions to provide you with in regard to replacement. When you get a chance, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty as quickly as possible.
We want to help you
#FINDYOURGO
JLab Audio
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor sound and in the call the one handset is disconnected and the other person does not listen
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jcrisueno2011,
We are very sorry to hear of the sound quality, and functionality issues that you have encountered. Just wanted to make certain that you were aware of the fact that phone calls are indeed through the right bud only, by design. This unit puts out over 100 decibels, which is quite loud. Please make certain that you have tried all of the tips and cush fins to create a perfect seal. This is critical when it comes to maximizing the units potential. We do cover all our Bluetooth headphones with a two-year limited warranty, if replacement is necessary. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Dead in less than a year of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are dead less than a year after purchase and with minimal use. Although I was never especially pleased with the sound quality of the earbuds, they were inexpensive and did function for the first 10 months of use. However, in October 2020, they stopped charging, rendering them completely useless.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Just an OK product...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent liked the product much.. not a good quality for sound effects ...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Poor Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these Jlab earbuds for only $30 bucks. I guess the old saying is true. You get what you pay for. The build quality of these earbuds is quite good. Unfortunately, this quality doesn’t extend to the audio feature. Whether you’re listening to music or making a phone call, the sound quality is weak, echoey and distorted.
No, I would not recommend this to a friendWay too complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated EarPods. I wanted to replace my Apple AirPods with this but hated them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Chris,
So sorry to hear of the complications that you ran into with your jbuds air. We would like to take a moment to go over functionality with you. I think you will find them to be quite simple if explained properly. When you get a moment, shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may walk you through functionality.
We want to help you
#FINDYOURGO
JLab Audio
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not for me. Didn't like the fact I had to keep my bluetooth on. To big for my ears
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Flower,
Sorry to hear that the jbuds air did not quite work out for you. We may have a few alternatives that would better fit your lifestyle. When you get a moment, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few alternatives.
We want to help you
#FINDYOURGO
JLab Audio
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor at pairing on the devices, cant last very long on batteries.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the earbuds were to big even the small were to big. not worth the money
No, I would not recommend this to a friendGood sound and reasonably priced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freta price but left earbud stopped working and would not link back up
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio