Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Poor battery life and sound quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product in place of a more expensive alternative. So... regret my decision! I'm out $50 and a pair of wireless buds as they no longer work. These things have the worst battery life to begin with right out the box and the fit is a bit off. Pay the extra money for a better quality product!!!!
No, I would not recommend this to a friendDoes not stay in ear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only fair . No matter what size I use , the buds are not secure in my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Quiltdiva,
So sorry to hear of the fitment issues tat you encountered. We do try our absolute best to create as many ear tip sizes as possible, to fit as many as people as possible. Sometimes individuals will find themselves outside of what we have available. We may have a few solutions for you. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer a few solutions.
We want to help you
#FINDYOURGO
JLab Audio
Quit Charging After 2 Weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a black set in December and the case quit charging after two months. Purchased a new set and this set quit charging after a couple weeks. After looking at reviews online this is a common problem with this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cmr81,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit.
Kind Regards
#TeamJLab Customer Support
people have a hard time understanding me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with this earbud, whish I can return it and update it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey peaches,
So sorry to hear of your experience with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Left ear bud routinely doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in these earbuds. The left ear piece rarely works and means I am constantly shutting them off and turning them back on. Unfortunately, this doesn't always fix the problem. Also, when I am using them, I have people on the other end of the line telling me they can barely hear me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Uana,
We are very sorry to hear of the troubles that you have run into with your jbuds air headphones. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
didnt work well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.significant lag from video on phone, did not fit well in ear
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality but that great when on a call. I don't recommend
No, I would not recommend this to a friendI really don’t care for them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap price but you can’t really hear anything I don’t care for them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Superbaby,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Not good for Apple phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple pairing issues. Would not recommend. Maybe Android would work
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Frank656,
So sorry to hear of the connection issues that you experienced with your jbuds air. We do have a few troubleshooting solutions to provide you with. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may give you a few pointers.
We want to help you
#FINDYOURGO
JLab Audio
Bad!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really Bad! So, had to return it. No bass or no treble at all.
No, I would not recommend this to a friendnot great sound at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The music was very distorted and the fit in the ear not comfortable at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey PGT53,
We are all very sorry to hear of your disappointment with the sound being produced by your JBuds Air. This unit puts out considerable volume, 100db, of rich clear sound. A proper seal is the most important thing to consider. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may further troubleshoot your issue.
We want to help you
#FINDYOURGO
JLab Audio
sound quality is poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to use then for mostly phone calls the sound quality is poor.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey kpage,
Sorry to hear of your disappointment in regard to sound quality. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new set.
We want to help you
#FINDYOURGO
JLab Audio
Not good for talking just for listening to music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much background noise and can’t no one hear you talk without yelling
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jay111,
So sorry to hear of the call quality issues that you are encountering. Our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these and went to my car and immediately tried using them . I knew right away they were not the right choice. Didn't like how they fit in my ears and then when volume was turned all the way up they just were not loud at all. Went right back in and returned them. The End.
No, I would not recommend this to a friendNo Louder Than A Whisper
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is so low. I got the same result on the highest volume setting. When I am traveling in NY streets the headphones give off a whisper-like quality. After giving the brand a try I have decided against ever purchasing again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Better sound from earpods
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound felt weak compared to my wired Apple earpids.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't hear evenly in both ear so it was annoying to me personally
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jessica,
We are very sorry to hear of the troubles that you have run into with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a backup pair of headphones for working out, since they’re wireless and sweat resistant. However, these only stay in my ears if I push them in there very tight and they are uncomfortable. If you have small ears, they probably won’t fit. I would not recommend these at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey towntime,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a model that will stay put for you.
We want to help you
#FINDYOURGO
Sound quality and cosmetic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with sound quality they look very low quality made.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
They would not stay in my ear. They would pop out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would pop out of my ear as soon as I would barely start sweating.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Debbie2,
Sorry to hear of the fitment issues that you ran into. From the sounds of it, another model would fit your lifestyle better. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few warranty options.
We want to help you
#FINDYOURGO
JLab Audio