Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Never kept a charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these yesterday moring, charged them all day and they kept saying low battery. Charged them all night woke up still said low battery and turned off. What a waist of money and time.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of, and into a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 2 times first the white ones and fail then the black ones and same thing. At the beginning I love them ! But they move and then the sound on the left side started to fail I was so disappointed.
No, I would not recommend this to a friendTerrible Operation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds worked fine for maybe a week. They lost pairing and would not repair, so music only played out of one of the buds. They dont shut off if the charging case closes, they keep running. Dont buy these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cameraguy,
So sorry to hear of the number of issues that you ran into. Definitely sounds like a defective unit, our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Crappy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months one of the buds stopped working. These were barely used and they still broke. Crappy product and would not recommend. They also do not have a return/exchange option.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left one quite working, right after I had given them for a Christmas gift. When I called the store and asked about exchanging them they said they were pass the warranty.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a Christmas gift and stopped charging in less than a weeks use. Tried returning to Best Buy but I was unable to. Not worth the price.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Julie,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, don't waste your money! I wouldn't even buy this for my 7 year old....worked well for about two weeks then one ear bud stopped working and then stopped charging all together...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
DianaB
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At 1st the headphones did really well. After a couple of months of daily use they started randomly disconnecting. There are times when they don’t connect to Bluetooth at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Diana, we are very sorry about the connectivity issues you are experiencing. Let's have you reach out to our support team so we can find a solution that best fits your needs. -JLab Audio
- Pros mentioned:Battery life, Sound quality
Excellent Value with Added Feature
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good primary use headphones and excellent backup pair for running, working out and cycling. I got these for $30 a year ago and they have been my primary pair until now. Volume is good & has ok bass and they last for a long time. Best part about these (or any J-lab headphones) is the attached charging cable. I think every manufacturer should do this. I fly a lot and the attached cable comes in very handle so I don't have to dig into my backpack for my charger. I have an issue with people not being able to hear me properly but I primarily use these for gym so hasn't been a big issue for me. The construction is very solid and these don't feel cheap like a lot other cheap headphones you buy on Amazon. J-lab is doing is a very good job in the headphone market.
I would recommend this to a friend Don’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay it’s been less then a Month monthI got Thai and the left side don’t work...I try everything to rest them and still don’t work So I was left with the right side only so sad
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, please try troubleshooting to pair both earbuds together.
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device.
3. While in the case, tap each earbud sensor 4x quickly, one at a time
4. Take both buds out of the case keeping them within 2 inches of each other
5. Pair them to your device's Bluetooth.
If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio
Doesn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are terrible. I would like to return them. The sounds is terrible. Nobody can hear me when I talk on it. The volume goes up and down when I talk on it. The battery life not long at all
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Toya,
We are very sorry to hear of your disappointment with your jbuds air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit/model.
We want to help you
#FINDYOURGO
JLab Audio
Not happy!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy at all! I STILL have NOT received this item. I get no information when I try to track the shipment. This item was supposedly shipped April 14. Where is it??????
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
Horrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality. Callers can't hear me and calls are choppy. The calls clear up once I turn off the earbuds and use the phone instead. Trashed them a few months later.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
Lasted 30 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my kids for Christmas and they didn't even last 30 days. Because they were purchased on black Friday, by the time they broke, the time to exchange u could no longer return.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Nikki,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
The worse money can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want something that works half the time, batteries going out constantly (max 3 hours continuous use) Would not recommend this for anyone using it for any longer than 3hrs *obviously
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sauron,
Sorry to hear of the intermittent functionality of your jbuds air headphones. They should most certainly be working 100% of the time. Sounds like a defective unit. Our sincerest of apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Battery life, Sound quality
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The JLab JBuds Air True Wireless Earbud Headphones offer impressive sound quality and convenience at an affordable price. With a comfortable fit and secure design, they are perfect for workouts or daily commutes. Their long battery life and charging case ensure uninterrupted listening, making them a great value option for wireless audio.
I would recommend this to a friend Not good at all
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are so cheap and after awhile the battery doesn’t hold any juice. They die after 1 hour of use, do not buy these things yeah there cheap but there also junk.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Got a defective case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.trying to get a replacement case. Have not been successful. Case was defective at time of purchase and they were very expensive
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So heavy and uncomfortable, keeps falling out. Even the smallest earpiece are too big it cause me pain in my ears, and Is also heavy for it size.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
They suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, improper fitting, wrong angle for bud's in ear, have to carry manual in pocket to remember how to use not worth the money,will NOT recommend to anyone
No, I would not recommend this to a friend