Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Right earbud never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for her birthday. Right earbud never made sound. Charged them for a couple of days, and they still said Low Battery as soon as you put them in. Returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey NIGHTWATCH,
Sounds like the buds were not in their respective slots upon being charged. This will cause them to not charge, as well as create a pairing issue as you experienced. These issues are easily corrected. If you decide to re buy, and experience any of these issues, please always feel free to reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more detail.
We want to help you
#FINDYOURGO
JLab Audio
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after keeping charge for 6 hrs device say the battery is low and it does. The microphone sucks after speaking loud other side person cannot hear properly. Real waste of money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sunny,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless youre good with only using the right ear piece constantly then these are not for you.. horrible sound quality.. I couldn't even hear people talking to me without straining.
No, I would not recommend this to a friendNope
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No. Too big. Hurt my ears. They were so sore after wearing them for 3 minutes. Falls out the ears. I had to take them back.
No, I would not recommend this to a friendBroken in 8 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these during the black friday sale for myself the worked great til i popped them in this morning and the button fell off when I pushed it to turn up the volume.
No, I would not recommend this to a friendQuit Charging After 2 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit charging after two months. Tried all the recommendations posted online to fix it but it didn’t work. Purchased a new set and they quit charging after two weeks.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cmr81,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Terrible Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So big and uncomfortable in the ear. Music sounds terrible through these. I was too late to return under best buy's 15 day policy. They will probably go in the garbage.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Cat68,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new set.
We want to help you
#FINDYOURGO
Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my 15 year old for Christmas. They were too big to fit in his ear. They are not a one size fits all. I don’t recommend buying these for a teenager.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey boymom,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a different unit under warranty.
We want to help you
#FINDYOURGO
No one can hear me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to use these buds and turn the volume to the max but no one can hear me at all . The only thing they are good for is listening to music from your phone .
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to only use and work . They don’t last for 6 hours . They cut off when trying to put in ear then you have to take out to cut on . The worst returning ASAP
No, I would not recommend this to a friendWasted my money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this January 8th. I haven’t even used it that much and i have been very careful using it, and today, January 29th, the left earbud just stopped working. Waste of money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kensy,
We’re sorry to hear that you are having this issue with your earbuds not connecting, the problem occurs if you ever place the right in the left, or left in the right to charge. This makes them forget how to find each other. Please find the steps below on how to get them pairing back together.
1. Remove the connection from your device
2. Turn both earbuds off
3. Press and hold the power button on your right earbuds for 10-15 seconds. You will see a series of indicator lights which will include a blue/white alternating lights. Continue holding the power button until you see only a fast blinking white light.
4. Repeat the same process with your left earbud.
5. Both earbuds will blink only white while they search for each other.
6. Once pairing together, the left ear will show a solid white light. The right light will start blinking blue/white indicating it is looking for a device to connect to.
7. On you device under your Bluetooth settings there should be a new connecting: JLab JBuds Air.
If you are still having troubles, please reach out to us at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may walk you through the pairing process.
Thanks,
JLab Audio #FINDYOURGO
Don't buy these!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only give it one star because you have to. Charged and used one time and now they will not power on. Junk. This pair is junk!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
TOO BIG!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THEY DON'T FIT WELL IN MY EARS, TOO BULKY. THEY FELL OUT MY EARS WITH THE SLIGHTEST TURN. EVERYONE'S EAR SIZES ARE DIFFERENT, SO THEY MAY FIT SOME PEOPLE.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a model that will fit you better.
We want to help you
#FINDYOURGO
JLab Audio
Terrible sounds and mic is worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used them during workouts and I could hear people around me better than my music playing in these earbuds. Terrible product
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Samez,
So sorry to hear of your troubles. What you are describing sounds like an improper seal being created. We have numerous tips and pointers to help you maximize sound. When you get a moment, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. don't waste your money. I've found if you want to have something like this just spend the money and get a real brand and not some third party brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped working after a week requesting to return them and get a new pair I bought two pair really not happy with them you can't hear out of one of them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cola,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality didn’t work half the time the Bluetooth was awful. Sound was less than ideal ended up buying a different set of headphones
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Left Side Went Out After One Month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay. After less than 1 month, the left side of the earbuds just stopped working. Never buying from JLab Audio again. A waste of $50.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality charge to 100% when I got ready to use it and said Medium charge never used wanted to return the next day but had to catch a flight out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When talking people can't hear me on wireless earbuds it's very Frustrating not sure why. Listening to music is great no problem talking on the phone sucks.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Yogibear,
Have you checked to make sure the mic on the right bud is not covered by the "cush fin"? When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty if necessary.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.