Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Not changing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had these a couple of months and the case stop charging. Tried to file a claim with the company, a very lengthy process, not even worth it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Rheanna, if you would like us to walk you through the warranty claim over the phone please give us a call and we can get you up and running with a replacement case. -JLab Audio
Terrible item don't buy!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power does not last and bluetooth keeps disconnecting. This item was terrible to the point I returned it after only a week. Do not buy this item!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Minez, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio
- Pros mentioned:Battery life, Sound quality
Good for some. Not my thing.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I picked these up I really liked the idea of a set of truly wireless earbuds. Upon opening the package I was impressed with how small the case was that held the earbuds. The case can be used to charge the earbuds so I guess I thought it would be bigger. The build quality is also very good especially considering the price. I can see how these would work for many people, but they aren't really for me. They aren't a good fit for my ear. I don't like how each earbud operates independently although that is the price to pay for using something that is truly wireless. Sound is good. Battery life is good with the included case. They are just not my thing as far as fit and function. I am going to stick with the Plantronics Backbeat Fit.
No, I would not recommend this to a friend Looking for comfort and great sound? Look elsewher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously though, they were very uncomfortable. The fit was off, even the plastic housing felt odd to the touch. Sound, I've heard better out of a dial-up modem!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kody,
So sorry to hear of the troubles that you encountered with your jbuds air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different, more comfortable model.
We want to help you
#FINDYOURGO
JLab Audio
Earbuds for good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds do not stay in your ears, they keep wanting to fall out. Not good to work out or even walk wearing them. If I could, I would return them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will stay put.
We want to help you
#FINDYOURGO
JLab Audio
JUNK JUNK JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just junk bought two sets and the one quit working in the first 3 months the other one is barely hanging on. RUN AWAY FROM THESE JUNK BUDS
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Very low volume
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible quality. I couldn't hear anyone clearly. I returned and purchased tge Samsung Galaxy Earbuds instead.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in two weeks. Company sent me a replacement, but I think it stopped working after one day.
No, I would not recommend this to a friendPoor earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally do not like these earbuds. The sound quality sucked and could barely hear anything with the volume all the way up. Very disappointed
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like,,, bad quality. I would not buy again.. I use it 1 week only then cant get both sides to work
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using it for almost one month the ear buds lost the pairing and they will not pair with each, hence only one ear bud. Not worth it go with the other brand
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey smart007, I have included the best step by step directions for your review: We’re sorry to hear that you are having this issue with your earbuds not connecting. Please find the steps below on how to get them pairing back together. 1. Remove the connection from your device (then turn off your Bluetooth) 2. Turn both earbuds off 3. Press and hold the power button on your right earbuds for 10-15 seconds. You will see a series of indicator lights which will include a blue/white alternating lights. Continue holding the power button until you see only a fast blinking white light. 4. Repeat the same process with your left earbud. 5. Both earbuds will blink only white while they search for each other. 6. Once pairing together, the left ear will show a solid white light. The right light will start blinking blue/white indicating it is looking for a device to connect to. 7. On you device under your Bluetooth settings there should be a new connecting: JLab JBuds Air. If these do not work, shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired back up. We want to help you #FINDYOURGO JLab Audio
Too big for small ears.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like these ear buds one size doesn’t fit all I have small ears was constantly dropping them. Couldn’t hear anything else.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Don't buy them!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them less than a month, and they stop charging. I keep meaning to return them, but I live an hour to the closest Best Buy. SAVE YOUR MONEY!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Carolinagirl69,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck!! Point blank period. Good to listen to music or videos but not for talking. Don't waste your money. Believe me, I wish I could return them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Ask1975329,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Stopped working a few months later
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked well in the beginning, but completely died after a few months. I would not purchase these again. Ever.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Sound is very low. Battery life is terrible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very low. Battery life is terrible. Would not recommend it to no one.
No, I would not recommend this to a friendbad choise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't work properly, the audio is very poor the storage box is very weak, it definitely wasn't a good buy on portable headphones
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is happy to help if you reach out to them. -JLab Audio
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely not user friendly. You get what you pay for. There’s constant static and I would not recommend them for conference calls
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
The sound was amazing.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked good for the first week, after that it was downhill. They would not even stay in my ear and they wouldn’t charge, I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey NikkiandE
When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of and gather a bit more info as to your experience.
Kind Regards
#TeamJLab Customer Support
Would not buy these again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality couldn’t hear her incoming calls also when I did receive the incoming calls sounded like the people were underwater
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Lizard, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio