Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sounded like a cheap am radio. I returned them and bought Anker Soundcore Liberty sir 2. The are much easier to use and sound 100% better
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Knobs,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
Not Pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got my daughter these for Christmas and they worked like once for an hour then just didn't work at all. We had to return them and get her a different kind.
No, I would not recommend this to a frienddo not hold up well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 1 month the earbuds locked up and you could not turn them on or off Totally unusable. I was very disappointed
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
WASTE OF MONEY!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT waste your money these died after one use! Will never buy anything Jlab branded again
No, I would not recommend this to a friendWorst item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasted my money. It got destroyed write after few month. The return time finished on Jan 14 and this stopped charging at Jan 16. Terrible!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey tara,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more detail.
We want to help you
#FINDYOURGO
The earbuds are messed up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds don’t want to charge in case nor do they want to pair up together. They stopped working together after one week of use.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you in finding a solution to your problem. -JLab Audio
Horrible Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of $8 earphones purchased at a local drugstore that sounds so much better than these. This was a total waste of money for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey AG373,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
ehhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as good quality as I thought, within the first week they were giving me problems and they’re complicated to use. but you get what you pay for
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey lyss,
So sorry to hear of your experience. We would like to have the opportunity to simplify the functions for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running.
We want to help you
#FINDYOURGO
JLab Audio
Waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Not even after 1 month. 1 month one of the earbud started to fail. Waste of money!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Waste of $50 bucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things fit poorly, sound ok but don't try to make a call because they just don't work. I thought i could get used to the poor fit, but NO.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Rich,
So sorry to hear of your experience. We definitely wan to get you taken care of. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may further troubleshoot, or get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
J dud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them and in 3 weeks left side just stopped working . And could not take them back in time to replace cause of work .
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Great start, lousy follow through!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First two times I used the product the earphones worked great. Then, the next time the left earphone will not work. I plan to return the product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey JohnA,
So sorry to hear that the left bud has become unpaired. We are close to 100% getting this solved for you over the phone. When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you paired back up.
We want to help you
#FINDYOURGO
JLab Audio
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product sucks, constantly says low batter. I’ve kept on charger for two days solid and still low battery! Return plus insurance! No thanks
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey smart,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
Right side stopped working after a few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right side quit working after a few months, tried resetting, re-pairing with no luck.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have hardly used this product. One of the earbud doesn’t work. Complete waste of money. Don’t purchase this. I want my money back
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Didn't sound very good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't sound very good. I have a $15 set of bluetooth (not true wireless) earbuds that sound a lot better. Returned the JLab ear buds.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey samueh01,
So sorry to hear of your experience. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
We want to help you
#FINDYOURGO
Battery don’t last long enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery don’t last long and take to long to fully recharge.... always have to readjust in ear for full sound every time you take them out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Neveragain,
So sorry to hear of the couple of issues that you are running into. Our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
LOW BATTERY LIFE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Happy with product . Didn't even hold its charge as stated .Had to constantly charge . Maybe it was just a bad one in the group .
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey REDDOT,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
charging problems
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after 2 months. I bought it as a gift to my wife but after 2 months of light use they stopped charging the case
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey sami,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Needed to return it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps falling off the ears. Ear grip is poor. And hard to manipulate during calls. I wanted to return IG but 2 weeks window was over.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Posh,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different model, that will fit your lifestyle better. We want to help you #FINDYOURGO JLab Audio