Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one side works and since i had surgery it became too late to return
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Elie, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Bad charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it as a gift to my granddaughter and the case stopped charging within a few weeks. Not even worth the sale price.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Katho,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
Cheap product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber cushion broke as we were putting it on the first time. Also the sound quality was poor. We returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jemegg1,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible fell out of my ear just sitting in a chair. I tried different ear pieces nothing worked.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Sound was just not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t use to talk to people cause everyone kept saying I had a rag over my mouth,after a while my ears got irritated
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Erin2187,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will better fit your lifestyle.
We want to help you
#FINDYOURGO
static
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it hurts my ear due to static should. I will not recommend it because it may cause damage to the eardrums.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Amy, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things had next to no bass and you would have to mess with pairing them up every time you wanted to use them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
No
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This garbage I got two and they are bad it fall out of my ear most of the time
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Yoyo,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a replacement unit under warranty.
We want to help you
#FINDYOURGO
B- - - - - - - -
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.B- - - - - - B -------- Poor Poor Poor B------------------------------------------------------
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've using these for 8 days now and already the left side is not working. I will be returning them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not Happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear stopped working after a few months. It connects with the right ear, but cannot hear sound.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
- Pros mentioned:Sound quality
Decent sound and nice to jog without a wire!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent sounding earbuds. My first wireless pair without a wire connecting them. Never tried the Apple Airpods to compare though (such a rip off). The case charges them fine. For in-ear convenience and not having an annoying wire while jogging, they worked pretty well.
I would recommend this to a friend ear buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for my ear canal . Falls out constantly . I don't even use them and too late to return .
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Not what expected
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on sale, had to return for two reasons: Bluetooth connection is dropped, no bass. Will not recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey tech123
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price they aren’t bad. I didn’t like how they fit in my ear, they made my ears hurt after a while.
No, I would not recommend this to a friendnot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if your seeking for ear buds not to work out in these might work for you. But when I was working out they kept falling out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey MerryWhitney,
So sorry to hear of the issues you are running into with your jbuds air. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty, and offer some solutions to the fitment issue you're experiencing.
We want to help you
#FINDYOURGO
JLab Audio
Don't like it...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume keeps going up and down.. the battery finish really quick. It's hard to hear the conversation.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Mike, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Only lasted 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for someone and on the third day one of the headphones stopped working. Waste of money!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Dreaaaa,
We are very sorry to hear that your Jbuds Air are not working properly. We are close to 100% over the phone getting these back up and running. When you get a chance, please reach out to us at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Didn't last 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working in less than 6 months. For the price. Highly disappointed
No, I would not recommend this to a friendno good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.battery life its not good... do not buy this one. This one doesn't good at all... I do not recommend it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .These earbuds should be able to hold 6 hours of battery in the earbuds with another 18 hours in the case. If this is not what you are experiencing please contact our customer support team. -JLab Audio