Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good one once you put in ear don't know how to use any button or if you fell any button if any
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Not sure for recommendations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought ear buds but were defected from the left ear bud on the first day it was purchased.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Battery life sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I got they ear buds to walk movies with when I'm laying in my sleep battery life suck wish it lasted alot longer
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Mrdnice,
So sorry to hear of your experience with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are terrible earbuds! They don’t stay in and there’s no way to keep them in!
No, I would not recommend this to a friendWaste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth at all not able to enjoy the sound but they look very good but if you are expecting some bass don’t buy this
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Mike,
So sorry to hear of your displeasure. The JBuds Air, should be putting out a nice rich sound, with a decent amount of bass for the drivers size. We recommend trying all of the included tips to ensure a quality seal, also, try switching the eq to bass mode. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may provide further detail/functionality.
Thanks,
JLab Audio #FINDYOURGO
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fell down accidentally and broke,it’s was still new but didn’t work again
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is low and it’s not noise cancellation
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com.
after 50% battery makes noises
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after fully charged it plays fine however when it reaches about 50% it makes background noises. cant hear clear
No, I would not recommend this to a friendOpen box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received an open box, the two sets of different sizes buds were missing. Buyer beware!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, JLab does not sell open box or refurbished products through Best Buy. Please reach out to Best Buy customer service or JLab support as we would be more than happy to make things right. -JLab
Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It states 14 hr of play time. One ear bud needs charge every couple of hr. Was not happy with this product. Returning.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Lisa,
The JBuds Air buds have 4+ hours playtime within the buds themselves, the case holds 10 hours charge. The buds from fully dead to fully charged within the case will take 1.5 hours. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifications.
We want to help you
#FINDYOURGO
JLab Audio
Didn’t work as expected
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got two of these. One for me and one as a gift. Returned both because it was chalky and very staticky
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the wrost earphone I have ever used. The phone call quality is horrible.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Terrible at not canceling out noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item when talking on my phone on one could hear me due to the background noise, disappointing.
No, I would not recommend this to a friendEarbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Wouldnt pair with anything. Lights were on, but not connecting.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Carolyn,
We're sorry to hear that your earbuds would not pair up. In the future, should you run into any issues getting synced up, please reach out and a member of our team would be more than happy to get you connected.
Thanks,
JLab Audio Customer Support
Bad purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this because I couldn't get it to work. I would not reccomend buying this.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry you had a difficult time working your earbuds. We wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help. -JLab Audio
Earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not want to work with my phone. It was very frustrating trying to get it to connect and work
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ariana,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty.
Kind Regards
#TeamJLab Customer Support
Stick with a Name brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you get what you pay for. not durable at all. Can I give it a Zero Rating?
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky, weight unevenly distributed and will not stay in your ear. Used them only once.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
It was a birthday gift and doesn't work anymore!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two weeks and they quit working. I was not happy and on the receipt it read I couldn't return them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey michelle2020, So sorry to hear of your experience with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Low volume and has a lot of static.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the right earbud started to sound staticky and the volume wasn’t even all the way up.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jonzun,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a replacement unit.
We want to help you
#FINDYOURGO