Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Quit working after less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working on one side and Best Buy wouldn't exchange the product :( I was very disappointed
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you are having with your earbuds. Please contact our customer support team for help on your two year warranty claim. -JLab Audio
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my sons is way too big for them it wouldn't stay in the ear. I returned them.
No, I would not recommend this to a friendNot worth thanks to best buy easy return policy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my sons is way too big for them it wouldn't stay in the ear. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio
I can hear everthing else also .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great for the person who likes to hear everthing elses going on arpund them along with their music.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Chase
Sounds like a poor seal has been created. You should be getting nice clear sound at 100db, definitely loud enough to block out outside noise. Make certain that the unit is touching the back of your ear, or a good seal has not been formed. We do cover our Bluetooth headphones with a two-year limited warranty, if you believe that you received a defective set. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info.
We want to help you
#FINDYOURGO
JLab Audio
Did not get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get them I will not recommend Best Buy at all I did not get my money back or my Purchase
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Awful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying Airpods, my wife bought these as a cheaper alternative. Ten days later we bought Airpods.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey DartCam,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
Didn't work with Iphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mic never work well on the iphone, people couldnt hear me
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low clarity and sound. I didn’t like them ended up returning them and purchasing the Beats wireless headphones
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey MrsRight,
We are very sorry to hear that the jbuds air did not meet your expectations. The most important thing to us at jlab, is that you get a unit that will fit your lifestyle. We are all pleased to hear that you have. From all of us, have a wonderful day. We want to help you
#FINDYOURGO
JLab Audio
Not a good purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift to my son he liked them at the beginning but after a month they stop working
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Terrible ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caused sorness in my ears not a good fit at all. Not comfortable to wear for long periods of time
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jazzyb,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a different model under warranty.
Kind Regards
#TeamJLab Customer Support
these earbuds suck
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you couldn't hear anyone when on a phone call. It is okay for music but not got for phone calls.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst ear buds I have ever purchased. They won’t stay in my ears and the sound is awful.
No, I would not recommend this to a friendI’m having trouble keeping them in my ear.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item you will be disappointed. Can run in them. They will fall out of your ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will better fit your lifestyle. We want to help you
#FINDYOURGO
JLab Audio
terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good. It worked for a month, then decided not to work. Would not recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk it's a no buy had zero luck keeping them on and pairing correctly with phone
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
There's better bluetooth earphones out there
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned maybe 3 pairs and they either fall apart or the audio quality goes to crap
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife and they were very uncomfortable so we returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Stopped working within a couple months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within a couple months of purchase. Returned to store and received credit
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry there was issues with your JBuds Air. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio
Don’t hear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t hear other people can’t hear also they keep falling out my ear
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant use right bud only. Constant complaints that I'm unclear when making calls. Very disappointed
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Momof2gamerboys,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will fit your needs under warranty.
We want to help you
#FINDYOURGO