Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRBLK82
- SKU:
- 6308349
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Stop Charging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks it stopped charging and best buy will not exchange.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey flasnoopy100
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the buds keep unlinking, drops calls and signal such a rip off
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
horrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i would recommend this to anyone they were really horrible
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio
Left ear bid doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return product after just a few weeks, no sound on the left bud
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey SLip,
So sorry to hear of the left bud not producing sound. If you run into this issue again, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get the bud paired back up for you.
We want to help you
#FINDYOURGO
JLab Audio
Sound not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and size not good too small the ear pieces was hard awful product
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey aupont,
So sorry to hear that the jbuds air did not fit your lifestyle needs, maybe a model with an ear-hook would suit you better. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few solutions and options that will work better for you.
We want to help you
#FINDYOURGO
JLab Audio
Haven’t received item yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Late not yet arrived so can’t write a review or give a good one
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Daysha,
When they arrive, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may hear of your experience.
We want to help you
#FINDYOURGO
I hate them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these headphones they are horrible the music quality is horrible.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey felicia,
We are very sorry to hear of your disappointment in sound quality. The JBuds Air, should be putting out nice clear, rich sound, with a wonderful profile. If you have not done so already, we recommend trying all of the included tips to create the best seal possible. If you believe yourself to have a bad unit, we do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality stinks...Save your money get some beats they are better
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey berman26,
Sorry to hear of your disappointment with the jbuds air. We have a few tips and pointers that will definitely improve your experience. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t
We want to help you
#FINDYOURGO
JLab Audio
Was not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One would charge the other wouldn’t. Nice looking that’s about it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Karly,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
Too big too heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable to wear. Hurts my ears. I’m not using it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cony,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get yo[u into a unit that fits you better.
Kind Regards
#TeamJLab Customer Support
Heard these were as good as the apple ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually have not used them yet. But I can’t wait to use them
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey pamela,
We'd love to hear how they are working out for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather some info.
We want to help you
#FINDYOURGO
Will not charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have not charged from day one. Priced right but poor quality.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Arkoutlaw67
We are very sorry to hear of the troubles that you have run into with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
No
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not Comfortable AT ALL, NONE OF THE Fits make it Better
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are so sorry to hear about your poor experience with our JBuds Air. If you don't find the tips comfortable you can use any 3.5mm tip that is more for your liking. -JLab Audio
Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are two big. And the quality is not worth the money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey rabbit,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a unit that will fit you better.
Kind Regards
#TeamJLab Customer Support
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Wouldn’t stay in my ears. Hard to use the functions
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey dtemp70,
We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty, and provide some solutions that may work for you as an individual.
We want to help you
#FINDYOURGO
JLab Audio
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, it's left Bud stop working in few months
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Not even close to being loud enough!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones that came with my iPhone are louder than these....
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Tyler88,
Sorry to hear of the low volume. The jbuds air should be putting out 99db of audio, which is quite loud for such a small unit. You may want to go though your eq settings, the signature setting will give you the most sound. The number one cause of reported low volume, is that the seal within your ear is not strong. We can provide you with a few pointers when you get a sec. We may be reached either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm
We want to help you
#FINDYOURGO
JLab Audio
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and I only one month and one is not working
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Mery, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality was lacking. I will be returning.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sunshine4274,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
We want to help you
#FINDYOURGO
Crap
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money!!! You can do just as good on Amazon
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio