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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 356 Showing 7,101-7,120 of 10,260 reviews
  • Rated 5 out of 5 stars

    Great workout pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds play music anywhere from 4-6 hours. I use they daily at work and the usb pod is very handy for a quick charge to continue using them. For the price I paid I’m satisfied with the quantity and sound is decent also.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    A waste of money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bigger than I expected for my ears. After less than 6 months the right one stopped working properly, didn't sync with the other one and disconnected if I am more than 7 feet away from the device.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not worth it, no clear connection signals.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds only beep. This does not tell the user if it is connecting, turning on, turning off, disconnecting, or if only one of the earbuds is connecting. THe holder does have an included battery back is the saving grace of the earbuds.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, when you put your buds back in the case they auto shut off after a couple minutes. When they are on they will prompt by announcing they are connected or ready for pairing (and current battery life) jlabaudio-conv

  • Rated 4 out of 5 stars

    Excellent purchase for a bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase I looked around and these were some of the least expensive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. But one problem when listen music work both side but in call work only 1 side.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality sos and so sound

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price but sound quality is not so great specially on phone calls

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    J Labs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This JLab can be better if the battery take a long time to end

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earphones with a style

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and lot of charge life, also high volume

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good less expensive alternative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a bit bulky, but better than paying airpod prices. they work well and are easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    I knew on Day1 - not a keeper

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made 3 phone calls. Each person said - immediately “are you in a car or far away?” I could hear them crystal clear. Not so much the other way around. I listened to music on the loudest setting and still not loud enough. I’m returning them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 4 out of 5 stars

    Great Quality for Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality for Price Paid, only complaint is sound isn't as loud as I wold like.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality for Price Paid, only complaint is sound isn't as loud as I wold like.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    One side overheated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective one side began to overheat and then won’t connect

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bought for a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a gift. As far as I know, they are very happy with the quality of sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE THESE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! so glad i didn't pay over 100 for the Samsung ear buds i got these for 30 bucks during blackfriday only cons are the controls,.... you can only play and pause from the left bud .. its a little annoying

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound is kinda tinny

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this based on the review posted. I own several bluetooth earbuds including airpods, anker's liberty sound, etc. Out of the all the bluetooth earbuds this is the least comfortable and smallest output of the noise. The only thing I like about this product is the charging port and the case design.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ergonomics Issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Amazing overall for the price. However, design can be (inverted for better fit)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me a date and it was here on that day. I am very happy with best buy deliveries. They answer any questions and are as specific as possible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took a little to get use too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not use to ear buds but bought because I wanted something smaller than headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not fitted good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless earbuds were okay sounds good but did not fit good

    I would recommend this to a friend