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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 379 Showing 7,561-7,580 of 10,260 reviews
  • Rated 5 out of 5 stars

    Amazing use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great used to work out. They are adorable and sweat-resistant to a certain level which doesn't affect any of my day-to-day use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn't recommend- disconnection issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe that I recieved a defective pair. They don't disconnect from my phone upon storing them in the case and they don't fit my ear well. I went to exchsnge them but I was outside of the refund window by 4 days. $60 wasted :(

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Curtis, we are so sorry about your poor experience. The buds should turn off after placing them in a charged case. If the case isn't charged you must unpair them manually from your device to turn off. If this doesn't help please contact our customer service team as you have a two-year manufacturers warranty on the earbuds and they can work with you to get you a new pair. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Short Distance on the Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The distance of the Bluetooth reception is awful. They don’t seem to stay in her ear very well as well. Could really do a better job of the quality of the product. Sound is pretty well tho

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Chis,
      So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
      If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO. jlabaudio-conv

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality for the price and decent case durability. Keep up the good work, JLab. Next step is: offer more colors and skin types

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for Price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pricing is good for what it is. The charge in the buds holds for continuous use for about 3 hours. It's sort of a good thing if your ear canal gets hot or sweaty and needs a break, or if your ear is small and feels pain from wearing these buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are fantastic! Replacement parts are also very affordable. I ordered a backup carry case so I could have a backup charged and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things ROCK! I use them while drumming, they are loud enough AND keep the decibels down outside so I can hear both. Wonderful! Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to have for school and other various things. Prolonged use makes my ears hurt, but I just take them out for a minute and adjust them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Call issue with Apple Watch Series 5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just spoke with Steve at Jlabs and their product support area at 405 – 445 – 7219 and let him know that I can play music directly from my Apple watch series 5, but as soon as I try to take a call the right earpiece Bluetooth disconnects and my Apple watch speaker plays for the call. I tested this side-by-side with my power beats three and the Apple watch series 5 worked fine taking a call. Some compatibility issue Steve said probably with the Jlab product. He also stated he received a call the other day on this exact issue from somebody else. He said he will talk with his engineer and they will get back to me. Just wanted to let all of you know that there may be an issue.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey billwill
      As promised I will be in touch when I have more info for you. Just to put this in perspective for others that may be reading. A little context is in order. We have sold in excess of 1 million of these units, and we have fielded two such claims over the phone. If anyone else has had this issue, and you have a sec, maybe you can provide a bit of advice as well. Be in touch soon.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Could use a some fime tweeking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like the buttons different functions om seprate sides kimda confusing to me listening to music and a call coming in left right right left 1 tap 2tapeft or right see what im saying.. did you try it out b4 you launched ...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Katc, you may find our youtube video explaining the different touch functions useful. If you find these hard to remember you can also change the volume and answer calls from you phone or computer. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a gift for a coworker I just had to her her wireless ear buds just because it would be easier for her to have her daily phone calls on her break

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alternative to Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased two sets of these for Christmas and are hopeful that they are a more inexpensive option than air pods. Fingers crossed that dont fizzle out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones they are sound proof when music is on and I love it. The only thing I dislike is it hurts my ears after a little while

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They’re ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Apple AirPods and recently picked these up as a back up pair but they just didn’t cut it. They are a step up from your average basic headphones but definitely not 5 star quality. They look cool and neat but didn’t cut it for me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my daughter’s 3rd pair (age 14). These are great headphones but can be hard to keep up with if you are not careful. H Th year sound great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Ear Bud

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow what a product from JLABS . for the price it was a steal. i got it for my kid and cannot afford expensive ear buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product at Great Price during the Holidays

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12 year old loved them until he lost one of the pair and it's the one needed for charging both. Other than that, the product was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. Easy to charge case. The case charges in a phone USB charger. It will charge in the car USB charger. Its magnetic to hold the buds in the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great when on the go! Even when shopping around you don't have to worry about holding your phone. Hands are always frew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are awesone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My little girl loves these and are adjustable to fit in her ear. The range goes far. I would definitely recommend. I will be purchasing for my other daughter also

    I would recommend this to a friend