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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 380 Showing 7,581-7,600 of 10,260 reviews
  • Rated 3 out of 5 stars

    Ok Bluetooth headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great as Bluetooth headphones but they are not for little ears. I always have a problem finding earbuds that fit just right because of my small ears. These fit ok but begin to hurt my ears after a while of wearing them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Could be a lot better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really thought I was going to love these, price was great but they’re just not loud enough..I hear way too much of everything and everyone else while using them.. not impressed at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey jafo614,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you set up with a new unit.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time purchasing these. I really like them and they work for me, but my mother and sister complained about their inconsistency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fantastic, sounds very wonderful, a bought as a gift for family member, he is really happy with it, recommend it to his friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice cheap earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good pair of earbuds if you’re on a budget and want a totally wire free experience. The only problem I’ve experienced is that the charging is a little too big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound and Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a Christmas present and heard they work great. Carrying case was an added bonus and they paired well with an iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestByeUser

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for a good deal, but had to return it as they were not fitting in my ears, even Apple doesn't fits some my ear size is small :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. The only thing I don't like is how bulky they look on my 9 year old sister's ear.. If you have adult sizes ears, it should be fine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are nice but sound quality not as good. You get what you pay for. I returned them and bought skullcandy brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Are Pretty Loud, I Tried Them For Myself And WOW, They Are Really Nice, My Daughter Wanted Different Ones. So I Kept Them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it on Black Friday, so it was half price. The sound quality is not as good and sometimes you hear static or other noises. Sometimes they go out of sync and each bud has a different sound. Also, they keep falling out of my hears.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome quality for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they were broken after having them for two weeks, I had the ear buds in the wrong side of the case. They’ve worked great since

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Jlab Air True Wireless Earbuds Need Work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the earbuds because of the past reviews. Earbuds were bulky and didnt fit well in ear. Earbuds kept droppping from iphone and had to reconnect. Returned

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Boyfriend loved them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boyfriend loved them until he lost one outside then ran it over with the car. One of his favorite sets of earbuds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds, Great price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of wireless ear buds for $50! perfect for the PC, cellphone, and any other device that allows bluetooth headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on sale for Black Friday, and they made a great white elephant gift. Honestly don’t know much about how they actually sounded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and stay in my ears well. Sound isn’t the best I’ve heard, but they do a good job and work great when I’m moving around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought them so I could listen wirelessly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good use them well mowing and at work they are good for a decent price my only issue is batteries could go longer might get 3 5 hours

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Hurry my ears and don't get loud enough

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I was born with small earholes and I would like to be able to turn them up more. I run with them daily, they stay in the well, however hurt to have them in for longer than an hour.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    did not work properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brought this seeing the reviews, but it did not work as expected. the left one stopped working 2 days into purchase. and the volume is also very low. not good during travel or walking in crowd.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey vg,
      We are very sorry to hear of the pairing issues, as well as the volume. The JBuds Air should be putting out a nice, clear, rich sound, with volume over 100 db. A proper seal is critical for max volume. If the back of the bud is not touching the back of your ear, you don't have a proper seal. The sound out on the left is caused close to 100% of the time, by placing the buds in the incorrect charging slots for even a split second. I have attached the best instructions to repair the two buds. 1. Remove the connection from your device
      2. Turn both earbuds off
      3. Press and hold the power button on your right earbuds for 10-15 seconds. You will see a series of indicator lights which will include a blue/white alternating lights. Continue holding the power button until you see only a fast blinking white light.
      4. Repeat the same process with your left earbud.
      5. Both earbuds will blink only white while they search for each other.
      6. Once pairing together, the left ear will show a solid white light. The right light will start blinking blue/white indicating it is looking for a device to connect to.
      7. On you device under your Bluetooth settings there should be a new connecting: JLab JBuds Air.
      If these do not work, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv