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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 398 Showing 7,941-7,960 of 10,260 reviews
  • Rated 5 out of 5 stars

    bluetooth buds `

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these work great. I do wish there were a little more comfortable for extended periods of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    small purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    clerk was very helpful and was able to check me out so i didn't have to wait in line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought three pair for my adult children. They Loved them. I should have bought a pair for myself.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for the price, not that comfortable in the ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A cheap way to try all wireless but I would take them out of the case and only have a medium battery level. Also the size made them uncomfortable with only one set of tips.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these and AirPods. These are far more superior in comfort, sound, and ease of Use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quality for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for the money... I am just worried I will lose them because they are so small...

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Good earbud but only last 5 months!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only last 5 months with light usage. Pro: 1. Price 2. Okay Sound Cons: 1. Slow to pair 2. Quick to connect when near your phone

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Ham803,
      We are very sorry to hear of the issues that you have run into with your jbuds air headphones. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 5 out of 5 stars

    Great price point

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the buck and works as expected. Connects to my phone with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great earbuds at great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter for her Christmas. She loves them and they were so reasonably priced!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to travel with and comfortable in your ears. The storage case recharges nicely.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expected more

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price comparable to similar products, however quality falls short. This product was a disappointment as it stopped working within one month without incident.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Chris, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Not for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very unusual for me to return something from Bestbuy but I did return these. First problem: they don’t fit in my ears so they fell out easily. Maybe I have small ears. Secondly, the sound to me is tin-like. I may be spoiled because I have become accustomed to AirPods, which fit and had great sound. I’m not someone who demands great sound out of a set of earbuds so when these fell short, it was surprising. Even if the sound was great, I would lose them very quickly since they wouldn’t stay in my ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Hawkster,
      So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may gather a bit more detail as to your experience.
      If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO. jlabaudio-conv

  • Rated 5 out of 5 stars

    Great Wireless Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with this product. It definitely does the job & I was able to get them at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great workout partners

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these pair for two years they’re my gym partners still as new . Bose always the best quality .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work flawlessly! Havent had an issue definitely recommended these over the higher priced brands

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Has issuses... you may want to read this first!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first use they worked great. But after several uses the buds kept reconnecting with my cell when they were in the case charging. The minute you put the buds in the case when done using them and you get a call the buds will automatically connect. At first you think your call has dropped because you don't hear anybody on the line but then you notice that your buds that are in the case charging are connected and have to turn off the bluetooth on your phone so that you don't have that problem again. Even though the manual for the buds say that when you put the buds in the case that the buds turn off they don't really because they stay connected and drain the battery. I've tried turning them off prior to putting them in the case and they will let you know that they're powered off but then they reconnect again! Now the problem I've come across is that they didn't charge after several days in the case! I've tried to reset them but haven't been unsuccessful, I've read the manual several times over and over to see if there is something that I've missed, I've gone on their website and it's the same as the manual that came with the buds. Price was nice but then you get what you pay for!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Honesty,
      So sorry to hear of the number of issues that you experienced with your jbuds air. Sounds like you most certainly received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Lousy fit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound but falls out of ears very often. No matter what earpiece I use they still fall out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Husband

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He lose the other pair blacken, do needed another pair so we went with this brand and he enjoys them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JLabs

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget priced ear buds. A little bigger than some, although they fit my ears well. Sound quality is lacking, especially bass, but for the money they are ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work just as good as more expensive models. Great for the price. Love the travel charge case.

    I would recommend this to a friend