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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 401 Showing 8,001-8,020 of 10,260 reviews
  • Rated 5 out of 5 stars

    They are comfortable and work great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something small and comfortable for working out and office use. These ear buds are awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for every day use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son and he carries them everywhere. First set of buds I can say that about.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea sounded good but they didn’t work like I expected. They didn’t stay in the ear easily. Bought them, set them up, and made plans to take them back that very day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Present

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a present and the person loves them and they said they work great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not so great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like that I have to push the buttons while this buds are in my ear. they sound ok and they connected easily and reliably

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey TheRealMusicFan,
      Sorry to hear of your dissatisfaction with the push button controls. The second gen of this unit uses a haptic sensor, maybe that would work better for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifics.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift for my husband. He loves them and uses them often.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Eat buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like how these worn my ears and I was hard to hear people

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this was a great product but tbh the only reason I'm writing this is for the points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband needed earbuds and really like these. He used them daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. The only downfall is that when you’re on the phone it’s only on the right ear phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    These are Okay..

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We can't compare with any other costly product of apple earphones. These are not noise cancellation. So, i further went to noise cancellation ear phones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      You're correct, these are not noise canceling but we do have noise canceling headphones and earphones in our product assortment. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Great present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my daughter and she loves them! She really likes the case/docking station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves them

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are great for my wife. She uses them also for phone calls and music!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for price, the fit isn't perfect but they are amazing deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable product. Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JLab ear buds sound great. I bought them because they were low priced. I was surprised at the quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    maybe spend a wee bit more for better made buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about these for the price, except charging them. one of the contact studs is loose and will get pushed in to the point that poor contact is made, thus no charging. I keep pulling it back into place with tweezers, but still i don't know its a problem until I want to use them and one side isn't charged...oh and of course its the side that operates as a single, the charged bud won't run by itself LOL.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The earbuds don’t answer phone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds don’t answer phone calls Overall the music sounds great and they’re a little bit too big but I won’t Again

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey tech girl,
      . When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that is designed specifically for call quality.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not for small ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t happy with them and returned them. I have small ears and they would either hurt or fall out if I changed out to the smaller bud. Sound quality was good but wasn’t great for calls which was the primary reason that I purchased them. Several people told me that the background noise was extremely loud. This product may be good if your primary intention is for music and you don’t have tiny ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey ValerieC,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a model that will fit you better.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 5 out of 5 stars

    Greta to Have

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep them in my bag for convenience and use the every chance I get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hot Jbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vry nicely built. I would recommend these to anyone needing bluetooth buds at an affordable price.

    I would recommend this to a friend