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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 412 Showing 8,221-8,240 of 10,260 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t car for the buds didn’t fit well but sound was good and easy to connect.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Manda,
      So sorry to hear of the troubles. Maybe a different model would work better for you. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a model that will work better for you.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lab Audio - JBuds Air True Wireless Earbud Headphones - Black great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    so so

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for listening to music and can really hold a charge, poor sound and microphone for phone calls.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you in finding a solution to your problem. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    JBuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice buds and easy to pair. Paired to computer and phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Bought it for my son as one of his bday gift and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. These seem to work like all the expensive ones. I enjoy them...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIRELESS EARBUDS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE EASY SET OF WIRELESS EARBUDS, EASY TO "PAIR", LONG LASTING BATTERY.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are big in the ear

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice little ear buds but they run on the larger size so if your ears are tiny like my wife's then I wouldn't get them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best invention ever! One plus does equal 2. Everyone knows that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best invention ever! One plus does equal 2. Everyone knows that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GIFT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and they enjoy it very much and they said they would buy again,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for IPhones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like it don’t work week with iPhone it was hard for people to hear me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound fine, but needed to replace

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first set we purchased did not hold a charge and my daughter needed to replace it at a best buy. Replacement appears to be working much better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones. I will definitely recommend these to other people.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    OK buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have about a 4 hour battery life and the sound can be muffled. Not bad for the price compared to air pods.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey LadyJ18
      We are sorry to hear of the audio clarity issue that you are experiencing. The jbuds air should definitely be nice and clear. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new set.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Don's Work, PERIOD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not use ear buds often, and have not used these since I bought them until last night. Only bought them for airline travel use, and since received, I have not traveled because of covid 19 concerns. Regardless, I took them out of the case yesterday mid-morning, to make sure they worked as I knew I would want them while working last evening. So, at around 10 am yesterday, I took them out of the case (which was charged) to make sure they worked. Right one paired, and before I could install left one, I heard “battery low”….installed left….”Gooodbye”. So I put them back in the case to charge. 5PM, got them out to use. Paired right one, “Battery fully charged”. Worked well for about 15 minutes, then started to drop out about 1 word in 5 (was listening to stand up). Kept getting worse. Stopped what I was doing and took them out, and put them back in the case. About 10 minutes later, took them back out of the case, paired and installed them in ears. Worked well for about 10 minutes then started to lose signal again. My phone is on my hip and they can’t keep a connection. Best Buy will not take them back, JBuds has taken a week to reply to me email, and I have to ship them back on my dime and wait for a coupon so i can buy another piece of JBUD crap. DON'T BUY JBUDS...PERIOD

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty without shipping them back.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Overall great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were recommended to me, so I bought them as a gift to my son for Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my 9yo and they work great! Charge time is good. He loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality of these earbuds. Convenient case to carry them in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    buds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product works great and is exactly what I was looking for!

    I would recommend this to a friend