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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 472 Showing 9,421-9,440 of 10,260 reviews
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    These are great and affordable!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly got these with pretty low expectations because of the price but I was very shocked when I first used them, they're honestly amazing, the bass is super fat, the sound quality in general is great and clear, they're also easy to pair. They came in a very nice and clean packaging. The charging pod has little magnets in it so instead of snapping them in you can just set them in there and it's honestly satisfying to me. They come with 2 different squishies which is good because I have tiny ear holes so I was able to put smaller ones on to make it more comfy. The battery life is also really good, I've hardly had to charge them. I like them so much that I made my fiance try them and he was absolutely blown away by how good they are, we're gonna be getting him a pair now because he liked them so much. The only minor complaints I have is that they're a little bit on the bulky side, and the buttons on the ear pieces are difficult to use when they're in your ear because when you press them your pushing the earbud into your ear and it's uncomfortable. Other than that I think that they're amazing, I have no regrets choosing these over an expensive pair of earbuds. I say take the few bad reviews lightly and just go for it if youre thinking about getting them. They're so worth every penny!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed within the first use. Tried them on a flight from Chicago to San Diego. First the left one goes causing the video to stop. Then the right one gives up 5 minutes later. The worst... 4 hour flight and no headphones! Very disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Worst purchase ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones suck...they hurt your ears like crazy and the barely have any volume. Please don’t waste your money on these. Take it from me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey bobharper,
      So sorry to hear of your experience. The jbuds air should be putting out close to 100 db, which is pretty loud. Fitment, as you know, can be very unique to the individual. We have a few solutions that may help for the volume and comfort. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Wanted to Like But Didn’t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt my ears and kept falling out. When using on calls, callers couldn’t hear me. Easy to pair with iPhone. Returned these and replaced my lost Apple Airpod with new AirPods set.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Reviewer,
      So sorry to hear of the fitment issue. . When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options and alternatives.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 2 out of 5 stars

    Poor Quality hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the earbuds stopped working after a month of purchase, tried to search for warranty details and support, no response, I do not recommend this product, No value for money

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey mano,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you take care of under warranty.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 2 out of 5 stars

    Great at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a really great product until they went completely dead and completely stopped charging all together didn't even have them for two weeks. Highly upset about that but oh well.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Blah89,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit under warranty.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 2 out of 5 stars

    Early on, top notch

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased these while working a third shift job, they worked flawlessly. After letting them sit for a few months I can’t get them to charge or link through BT.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you in finding a solution to your problem. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Decent Sound, painful in the ears.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were cheap wireless buds to use while working outside. The sound is fine for the price, but they are just painful to wear. They don't feel snug and fall out easily.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you set up under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 2 out of 5 stars

    Sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality isn’t great. Opted to spend the extra money for Apple AirPods. Specifically, the bass is too buzzy. The wireless connectivity was fine and easy to set up.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey jake7,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a different model under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 1 out of 5 stars

    Cut in and out after use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I thought these were a good alternative for apple airpods. I’ve had these for a month now and use them sparingly and they only last about 30 minutes. After 30 min, they cut in and out. When I first got them, I only used them about 15-20 min each, but now that I need them, I use them longer. They are charged regularly and my phone is near them so it’s not the battery or distance from the devices. Do not buy these. It’s a waste of money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Good while they lasted

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds were pretty good, however they only last about 3 months. First the earbuds were intermittent, then they wouldn't charge with the attached USB cable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed like good quality but this in ear design just doesnt fit well with my ears. I tried every attachment it came with and they were all uncomfortable so i had to return them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Kay81,
      So sorry to hear of the fitment issue that you have encountered. We may have a few tips/advice for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may hopefully get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    I don’t recommend this item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re not loud enough. They’re uncomfortable. There are better earbuds out there, I’m sure.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    no good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible connection, i cant believe how bad these are sound quality ok but reception drops out constantly

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, please check what bluetooth version your phone/device is using as that might be the source of the issue. If your bluetooth version is below version 5 your phone will cause the connection to suffer. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally didn't like these ear buds. The didn't fit in my ear correctly, the wouldn't hold a charge long and the kept falling out of my ear. I will not buy them again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Lalow22002,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model that may better fit your lifestyle.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone never worked well, and stopped working completely after 4 months. The blutooth randomly disconnects. Overall, not worth it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People otherside on mobile not able to hear my voice properly and complain everytime when i use this buds,for music its good but calls it has issue..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Narra,
      I would double check what microphone your phone is using when making the calls with the earbuds in your ear. If you're still having issues please contact our customer support team. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Would not stay in my ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't stay in my ear regardless of which bud I used and you have to wear both buds to get it to work properly, can only hear phone call in one ear. Just a very bad design.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Junk,
      Sorry to hear of the fitment issues as well as your displeasure with call audio being through the right earbud. We may have a few solutions for you. When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Epic sound for Not Epic price.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little suckers are a miracle to my ears. I got these on a whim and never looked back. I needed some truly wireless headphones to drowned out the everyday life at work (don't need to talk much to others, just get the job done) and these worked perfect. Mine came with a slight charge so I could at least get them sync'd and setup in the app. After a nights charge (does not take that long, but I was sleeping here people) I was ready to go. great sound and light weight so I am not afraid of them falling out. True there are others with longer battery life, but with the charging case (with attached cable) I was able to go the whole day with no issues. Good: sound, battery, case, comfort, and adjustable earpieces. All are 4-5 stars and I love them So in conclusion, I used/abused and put them to the test. They came out on top. Good gift for the runner,jogger, walker, biker, or exercise freak in your life, because everyone wants to get in the zone when burning those calories.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Below average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to brag about. Sound wasn't that good. To be fair I have bose sound sports so this may not be in the same ball park but sent them back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv