Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRWHT82
- SKU:
- 6344785
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never held charge, cheaply made, bulky charging pack. Good deal if you only want a product to last a week long before breaking!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Johnny, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
- Cons mentioned:Connection
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible connection, can't hear much and others can't hear you without you practically yelling.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy suggested these headphone instead of the AirPod. I bought them and realized you can’t talk on the phone with them. Big disappointment.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey AKitt,
You may indeed talk on the phone with them. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may troubleshoot, or walk you through functionality.
We want to help you
#FINDYOURGO
JLab Audio
Jlab-Jbuds air true wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they where working fine for the first 2 days after that No longer working Jlab -Jbuds air true wireless earbuds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for what you get... cheap build quality and lacking sound. Better off getting cheap headphones on Amazon.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Pros mentioned:Sound quality
Poor product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but was very disappointed with the charger. Stop charging headphones after one use.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Drag,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
Odd to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay to try but as you use it on a daily basis your ear hurts and sound odd after an hour using it. It is too big and hurt my ear drum.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Clay,
So sorry to hear of the fitment and comfort issues that you ran into. We have a few pointers that may help you out. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
poor sound
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not so good quality the sound isn't so loud i returned it cause i wasnt satisfied the new model must be better
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are ok. I didn't think the sound was very good and they don't fit comfortably. Might be good for kids who don't know any better.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey spikey224,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you bac up and running under warranty.
We want to help you
#FINDYOURGO
Decent quality but “bulky”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbud headphones are "bulky" and somehow more expensive than other similar earbuds in the market. The sound quality is decent.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ArTur,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
Not good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were not for me so I had to return them mainly because the squeezed my years and made them hurt.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Cons mentioned:Connection
These are terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. They do not stay connected to my phone and the mic doesn't work. Useless.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Leslie, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
- Cons mentioned:Connection
Worked some time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left one worked more than the right. But at time it would not connect at all returned it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey meka,
So sorry to hear of the troubles. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
To big of a bud
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds are huge and look rediculous when u wear them sound was alright but ended up returning them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Never worked properly-Guarantee is worthless-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds failed in the first day I received them and only could get one ear to work. I tried connecting them to various devices and the same result. I contacted JLab service and got nothing but a run around and promise to expedite a replacement but 2 weeks later told to mail them in and they would review to see if they would replace. DO NOT BUY. THEY ARE BULKY AND A PIECE OF JUNK. SAVE YOUR TIME AND MONEY and buy something decent
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Lenny,
So sorry to hear of the issues that you ran into with your Jbuds Air. Close to 100% of the time, what causes the issue that you're describing is the buds being placed in the incorrect charging slots, which causes them to forget one and other. We can get this fixed easily over the phone, or the instructions are on our site. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty if need be.
We want to help you
#FINDYOURGO
JLab Audio
Quit charging after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son got it for Christmas, he used it off and on for 2 weeks. He was able to charge it once and it wouldn’t charge again. I’m glad we bought a warranty because I have not been able to get to the store to return it. My store doesn’t open until 10 when my shift starts and closes before I get off work (working 7 days/week). Just sucks that I’m going to have to use my warranty for an obviously defective product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Momof2,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running.
We want to help you
#FINDYOURGO
- Cons mentioned:Connection
negative review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy. They don't connect easily with phone. If by chance they did, only one works
No, I would not recommend this to a friend - Pros mentioned:Fit
Good wireless earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These seem to be a good budget set of ear buds. I am not an audiophile. I enjoy the fit in my ear without having to change out any of the cushion pads or tips. Also the fact you can use one or both of the buds is a nice change from usual competitors. The charging case is magnetic which is a nice feature when putting them away to charge. The case has a rubber usb plug which I found odd but I suppose it will make it last longer. The case also has nice leds to indicate how much charge is left. The only reason I removed a star was I did not find the sound to be superior quality to my jabra elite wireless buds. I tried adjusting the eq settings but alas they still seem subpar. If you are just looking for a entry level way to listen to music casually you will be happy with this. If you are an audiophile I would move on.
No, I would not recommend this to a friend Decent Bluetooth connection but difficult to pair.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is way less than I expected. Honestly wish I would’ve went with another brand
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey 4cylinder,
So sorry to hear of the audio issues that you're encountering. Sounds like a defective unit. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Good for a bit. No charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son got a pair and worked good. My pair worked good for two weeks but now the left bud wont charge after leaving in case for 24 hours.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Jmann0507,
So sorry to hear of the charging issues that you are experiencing. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio