Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRWHT82
- SKU:
- 6344785
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Too Big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't like them, I took them back, too big for my ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got 4 sets of these earbuds during Black friday and gave to my mom and my uncles kids . Utterly disappointed by the quality of sound. And they dont charge properly and after a month my mom was not able to charge them properly and we were able to hear . Thought it was a good deal but very disappointed
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey phani,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you set up with a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got 4 sets of these earbuds during Black friday and gave to my mom and my uncles kids . Utterly disappointed by the quality of sound. And they dont charge properly and after a month my mom was not able to charge them properly and we were able to hear . Thought it was a good deal but very disappointed
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey phani,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Didn’t fit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other reviews were great but this product didn’t fit so I returned it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air buds work well but I’m having problems with the charging case
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Sound not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not the best for the price paid for them i prefer wired ones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey elie,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will better fit your needs.
We want to help you
#FINDYOURGO
JLab Audio
Not the best choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buds had many issues connecting via bluetooth. Had to return the product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sudsman,
We are very sorry to hear of your experience with your jbuds air headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Ease of use, Fit
Comfortable and good sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great wireless ear buds that stay put in your ears. I have found that the charge does not last near as long as the box claims. After about 2.5 hours the battery needs to be recharged. It is handy though that placing them in the case charges them automatically. Besides the battery life, my only other negative is that both buds have to be used. You cannot have functionality with only one like Apples air buds can. Buds were very easy and intuitive to connect though the functions and how many times to push a button to get it to do what you want is sort of confusing and takes practice.
I would recommend this to a friend Not a fan
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used once, not a fan of this product. Would not purchase again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio
Great for backup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked fire about 1 month and then all of a sudden they stopped working
No, I would not recommend this to a friendNot the greatest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were really uncomfortable to wear and kept falling out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Stopped working after two weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for the first two weeks, but today the right earbud stopped working. The button function on it still works (so I can skip to the next track, etc) but no sound comes out of it even on different devices. The left still works like normal but who wants to only hear sound from one earbud? Super annoying.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sabrina19,
So sorry to hear of the pairing/connection issues that you are encountering. Most of these issues are easily resolved over the phone. When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get the bud working for you, or worse case scenario get you a new unit.
We want to help you
#FINDYOURGO
JLab Audio
not work well
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was not longer use it doesnt working good not even used 3 months
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these. The sound quality wasnt good when making calls
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Oneza
So sorry to hear of the issues. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few options and gather a bit more info as to your experience.
Kind Regards
#TeamJLab Customer Support
Wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one earbud worked. They didn’t call the number out when a call come in.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Shorty,
So sorry to hear of the troubles. The headphones will perform whatever functions your phone does. So, if they are not reading out the call, your phone does not have that feature, or you are dealing with a setting issue. All call audio by design is through the right earbud. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further functionality.
We want to help you
#FINDYOURGO
JLab Audio
I didn't care for them.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were too bulky for me. They kept falling out of my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Okay for talk radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to talk radio so these are ok not for music tho.. also very short range
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey michelle,
So sorry to hear of the sound quality issues that you are describing, as well as the range. You should be getting great audio out of these at around 100 decibels. They should also be getting 40 ft. range. Sounds like, unfortunately, a bad unit. We do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Dissapointment.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones around two years ago, but they ended up not working as intended in the long term. I'm disappointed about a month or so, the headphones would not charge in the case, causing them to be borderline useless.
No, I would not recommend this to a friendj buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good product as its advertiess. not recommend at all
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Bought these for my teen son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im kinda disappointed with this purchase. I bought these buds for my son three weeks ago, less than a month ago. They are already broken! I don't recommend these to anyone because these buds don't appear to be strong enoough.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jayr,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support