4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 10262 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 10,260 reviews
  • Rated 2 out of 5 stars

    The end

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to sync.................,.,,,..,,,,,,,,,,,

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    I don't recommend these

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because they were cheaper than what I'm used to paying. But I don't know why I did that . These were so horrible from the time I opened them. The quality was awful. I couldn't here the person on the other end, and they made a loud noise the other ppl said

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Bulky

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not good at all. I don’t like big earbuds

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Audio Lags/Stops Multiple Times Per Minute

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds will stop playing audio randomly, like an old CD skipping in a portable CD player. Quality is very suspect. I am returning these ASAP. Too bad, so cheap on Black Friday, but I guess you get what you pay for...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for small ear holes

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fallout of my ears. They are too large for me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Poor sound!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad sound quality. Didn’t fit my ear at all. Stick too far out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey MikeW,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a model that will better fit your needs.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 2 out of 5 stars

    ok for the beginers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    volume performance is bad, can't hear properly the other person

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Navin,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad build quality

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Around 3 years ago, these use to be the best bang for your buck. But the build quality has changed since then and they're cheap plastic that will break within 2 months of owning it. A shame what happened to these.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you! jlabaudio-conv

  • Rated 2 out of 5 stars

    Poor choice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not stay charged. I purchased twice and had to return both.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Kesa,
      So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Not worth it at all

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better inner ear buds out there. These hurt my ears so bad after 10 mins, and pressing the function buttons feels like you’re going to push the dang thing into your eardrum. Apple took the cake here invest in some of those if you can.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Only $50 No words

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality I expected some more of it Good but not enough for me

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey serch,
      We are very sorry to hear of your displeasure with the Jbuds Air. We do cover our Bluetooth headphones with a two-year limited warranty, maybe another model would work out better for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you some alternatives, and get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped working, no reason-garbage

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud just turned off. Difficult to even get back on, once I did shut back off after 5 seconds and will not turn back on. Battery 90%, no damage or water on earbuds. Garbage earbuds, avoid along with Jaybird x3 which were also garbage after about 3 months.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Joshua, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    they were ok for the price

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are a bit heavy for my ears but they do the job

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    too big

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to use too big, very bulky and hurts your ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we're sorry that the size of these earbuds are not suiting your ears well. Perhaps smaller ear tips will be of good use. In your product package there are various sizes that you can try. Try these out and find one that works best. You may enjoy our GO Airs which are 20% smaller. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Not for small ears

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a small ears person if your are like me this is not for you

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Sadcostumer23,
      We do try our absolute hardest to make tips and products that will fit everyone. We may have a solution for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    was not impressed

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality wasn't good................................

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Nothing

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not goodddddddd Not goodddddddd Not gooddddddddddd

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sounded real good until the right earbud stop wor

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud stopped working properly in about a week's time..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Leroy
      Sorry to hear of the dead right earbud. Our apologies for the troubles. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    ok

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are average headphones at best. They sound ok.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you will enjoy.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    not good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case make it difficult to charge the earbuds...

    No, I would not recommend this to a friend