Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRWHT82
- SKU:
- 6344785
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Earbudsk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck you get what you paid for i would not recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible worked 2 xs, wouldn’t hold a charge nor connect. I don’t recommend this item
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Shelle43085
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a replacement unit under warranty.
We want to help you
#FINDYOURGO
Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was just trash I bought a bunch of these but they were just trash
I would recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Did not work out for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t stay firmly in my ear which affected the sound quality. Also uncomfortable in my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey iceberg,
We are very sorry to hear that the JBuds Air, didn't fit quite right. Maybe a different model would fit you better. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few alternatives, and get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were kind of complicated to get them to work, and they are big and hurt my ears.
No, I would not recommend this to a friendPoor quality to use for hands free phone calls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone call recipients complained of me sounding muffled and going in and out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this issue you ran into. You can try troubleshooting the earbud to reconnect the Bluetooth by following the step-by-step instruction in the user guide found in your original package or by going to the product page on our site. If this does not work please reach out to our customer support team. They will be more than happy to help you. -JLab Audio
Returning mine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is defective.. battery doesn't last ... falls outta my ear from time to time
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey 02roxroy,
So sorry to hear of the issues. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Bad quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely poor quality product. Went bad within ~3months!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We want to apologize for your bad experience. All of our products come with a built in 2 year warranty. We would like to learn more about your specific situation and make it right. Please Reach out to us at support@jlabaudio.com or visit jlabaudio.com/contact. We are looking forward to speaking with you back from you and working towards earning back your business.
-JLab
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones one works on one side of the ear. Sad...isn't it...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Ear buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly and hard to pair with device. I would not purchase again.
No, I would not recommend this to a friendDianaB
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked for about a month and then stopped working. Waste of money
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth constantly disables on own.Battery does not hold charge,and volume level stinks
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Ceegee,
Sorry to hear of the number of issues that you're reporting. Most certainly sounds like a defective unit. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Sounds muffled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Hate these!!! My ears were sore for a week and I sound like I’m under water
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Earsbird
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not clear.it’s not worth full to buy on this price
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theres a reason why they were so cheap during black Friday the sound was terrible
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Neroforte15,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit or model under warranty.
We want to help you
#FINDYOURGO
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pushing physical button jammed the headphone down your ear canal. They don’t sound good
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Devon,
Sorry to hear of the discomfort that you are experiencing with your jbuds air. The best tip that we can provide to alleviate the issue, is to press the button like you are pointing behind you. This will put the pressure on the back of your ear, rather than the canal. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide with with a few more pointers.
We want to help you
#FINDYOURGO
JLab Audio
No Fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to connect to laptop blue tooth for some reason
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Big!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too large for my ears. Very bulky and charge didn’t not hold
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Dont waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont wast your money, not loud, hear background noise. I would not buy these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jdawg,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit or model under warranty.
Kind Regards
#TeamJLab Customer Support
Dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stop charging...dont buy i should have bought a bettervbrand
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio