Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRWHT82
- SKU:
- 6344785
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Air pods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep blinking out and call drop You cannot hear your phone calls
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .It saddens us that you've encountered this issue and we are sincerely sorry about it. We would like to dive into this a little more. Please give us a call or send us an email so we can come up with a solution that will best fit your needs. -JLab Audio
Don’t work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These would pair up and eventually I just got frustrated and returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey scott,
When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may gather a bit more info, and get you taken care of.
Kind Regards
#TeamJLab Customer Support
Not loud enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough for whut I needed them for hard to work and battery didn’t last long
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bigdawgblue13,
So sorry to hear of your dissatisfaction with your jbuds air. Maybe a different model would fit your lifestyle better. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with some options.
We want to help you
#FINDYOURGO
JLab Audio
Don’t buy, it’s a waste of money!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts less than 5 minutes, please don’t waste your money on this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey LadyCBN,
We are very sorry to hear of the issues that you have run into. Battery life should be 6 hours. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
We want to help you
#FINDYOURGO
Stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the earbuds stopped working after less than 1 year,
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
JLabs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. The right ear bud charges but always low in battery.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 m-thur pst fri 8-3 pst. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Very bad quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 2 months properly then sound started to get low
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Beaware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last much longer. No sound in one bud. Waste of money
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy. Don’t fit well and want to fall out of your ears. Look elsewhere
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey PeteyPablo,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I perosonaly did not like this Bluetooth headphones cuz I had trouble charging it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kikosmoth,
Sorry to hear of the charging issues that you ran into with your jbuds air. We have a few troubleshoots to provide you with. When you get a sec, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you squared away.
We want to help you
#FINDYOURGO
JLab Audio
Not a good quality earbuds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple of days the stop charging. Get a different brad of earbuds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Roberto,
So sorry to hear of the troubles that you experienced, our sincere apologies. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more as to your experience. We want to help you #FINDYOURGO
Did not like these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so heavy they fell out of my ears. I promptly returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So very sorry to hear of the troubles. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
Worst headphone ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst headphone ever. This is my second pair in less than a month.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Sasha1984,
We are very sorry to hear of your experience with your jbuds air. This unit has been very dependable, and seeing as how you are going on your second set, we would like to have the opportunity to troubleshoot the issues that you'r running into. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may further troubleshoot.
We want to help you
#FINDYOURGO
JLab Audio
Can’t get to pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can get one to pair with phone, but not both. Tried everything, very frustrating!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey spike,
So sorry to hear of the pairing difficulties that you are experiencing. As you know, these should auto pair with the device. We can definitely get you paired up. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may walk you through a manual pairing.
Thanks,
JLab Audio #FINDYOURGO
Absolute doodoo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. You can’t use just the left ear bud. Only the right pairs.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey supdood,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Sound quality is not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is not good. It’s not comfortable and not fits in ears
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Divyeshneha,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
The buds are to big for my ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as the Best Buy near me reopens, I am going to return them.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hello karen,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with some options.
We want to help you
#FINDYOURGO
JLab Audio
Bluetooth problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it that cheap but the Bluetooth doesn’t work well with it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this issue you ran into. You can try troubleshooting the earbud to reconnect the Bluetooth by following the step-by-step instruction in the user guide found in your original package or by going to the product page on our site. If this does not work please reach out to our customer support team. They will be more than happy to help you. -JLab Audio
Stupid earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my view, it is better to spend some extra money and buy other earbuds.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .AHey Rabin,
We are very sorry to hear of your experience. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
We want to help you
#FINDYOURGO
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste money on these - dont hold the charge, battery dies an hour into use
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey john,
So sorry to hear of the charging issues that you rae running into. The most common cause of this issue, is simply that they are not being placed into the correct slots in the case, i.e. L in L R in R. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may help further troubleshoot.
We want to help you
#FINDYOURGO
JLab Audio