Customer Ratings & Reviews
- Model:
- EBJBUDSAIRRWHT82
- SKU:
- 6344785
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the JBuds Air True Wireless Earbud Headphones as a great value option for wireless audio. They appreciate the impressive sound quality, long battery life, and comfortable fit. However, some users have expressed concerns about the volume and microphone quality.
This summary was generated by AI based on customer reviews.
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like these earbuds! The charge doesn’t seem to last long. I have so many issues connecting them via Bluetooth. Half the time only one earbuds connects. The other half they connect and then disconnect right after connecting. I’ve had these earbuds a couple months and I’ve only been able to truly use them twice.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Worked Well for 14-Days...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once the return window had closed, the right earbud began informing me its right earbud battery was low. Eventually, it no longer powered up - no matter how long it sat in its convenient charger. Would I purchase again? Nahhhh...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Thatguyoverthere,
We are very sorry to hear of the issues that you are experiencing with your jbuds air headphones. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Pathetic product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time pairing was fine. After that, one of the pieces never gets paired nor charged. Tried with the Best Buy Geek Squad the in a few days, they said I have to only contact the JLab team directly. Dont know why they sell such substandard products if they cant provide service. God only knows how to reach JLab. Waste of money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
No sound worth noting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These do not make enough sound to wear in an active place. The sound level is very poor.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Meyek,
So sorry to hear of the volume issues that you're running into. This unit should be putting out audio at around 99db, An improper seal is the number one cause of reported low volume issues. When you get a moment, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few troubleshoots, tips and tricks.
We want to help you
#FINDYOURGO
JLab Audio
Durability is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally only lasted less than a month and the right bud stopped working out of nowhere also its way too touch sensitivity even the wind can make these buds skip or lower your video playing or music i do not recommend them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Perhaps the worst warranty service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for Jlabs, not bestbuy. After 7 months I began having issues with one of my pods. As of today, it has been 4 weeks without a resolution and 5+ day delays in response with multiple follow ups. Needless to say, will not be purchasing anything from J Labs again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Friec,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would strongly suggest not to purchase this product.. i have purchase 2 sets and both of them my left earbud quit working . I have purchased orher brands that are cheaper and they are still working. This product is not worth the price.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Stopped working!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for a little over 2 months. The left one quit working. I tried all the tricks but to no avail. These were recommended to me by a Best Buy employee as good and reliable for the price but I am VERY disappointed. Will not buy their brand again!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty.
Kind Regards
#TeamJLab Customer Support
Stopped working after not even a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were nice at first and I was really impressed with the packaging but these headphones suck. The left one just stopped charging all together and no the right One has also stopped working. Definitely not worth the $50 I paid! DO NOT BUY WASTE OF MONEY!!!!!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey nuba,
We are very sorry to hear of the number of issues that you have encountered with your JBuds Air. Unfortunately, sounds like a defective unit. We do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
Mic is not up to the mark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mic is not working properly from the very first day. While talking on the phone using the earbud, other party not able to hear anything...Very disappointed...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Atrocious headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones, honestly just garbage. The headphones MUST be within at MOST 2 feet distance to their source with NOTHING in the way. These may have just ruined my faith in wireless headphones as a whole.
No, I would not recommend this to a friendEar buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t stay in your ears. Fall out after a few minutes. Very unstable sound. Songs skip around and the sound is very static. Don’t purchase, complete waste of money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Breaks easily, not worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month of having these earbuds I can tell you they’re not durable, especially after accidentally throwing them multiple times and they broke first thing.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Mikan, we don't recommend throwing your earbuds. If we are misunderstanding please contact our customer support team as we do cover manufacturing issues through our two year warranty. -JLab Audio
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for gym use, bluetooth doesn't hold connection, every 2 mins or so songs end up sounding like a record is skipping
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey frank,
So sorry to hear of the connection issues that you're running into. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may help troubleshoot the issue.
Thanks,
JLab Audio #FINDYOURGO
Broke over night
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent even had them 24 hours and one earphone is completely dead, wont even turn on or charge. Yikes.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Says low battery after 2 days of charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They worked good for about 6 months. Now they will not charge regardless of how long they stay on the charger.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Sapphire98, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you with your two-year warranty claim. -JLab Audio
Worst noise cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People on the other side of the phone can hear surrounding sound and couldn't able to hear my voice properly.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty.
Kind Regards
#TeamJLab Customer Support
Won't stay paired to device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life. They don't stay paired to any device. They skip when connected.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My left earbud stopped playing sound only a little over a month. The button on it works but the sound doesn’t play.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey lsmith,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Can you hear me now?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm told on every call that I sound muffled. Don't purchase if you're planning to use for phone calls.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Greenwood1921
Have you checked to make sure that the mic is not covered on the right bud by the rubber cush fin? When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may provide you with more troubleshooting need be.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.