Customer Ratings & Reviews
- Model:
- JBUDSPROBT-BLK-BOX
- SKU:
- 10331455
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the JBuds Pro Signature Wireless Earbuds for their sound quality, battery life, and comfort. The fit is customizable, and the Bluetooth connectivity is reliable. Some customers feel the volume could be louder, while others have noted the cord length is short and have experienced charging issues.
This summary was generated by AI based on customer reviews.
Not a good company. Not once have they had go head
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I once purchased JLab headphones that I didn't like but these were different styles so I figured I would give them another shot. And I was disappointed yet again. I don't understand for the life of me what people like about this company. Their products are cheaply made and they just don't sound good. That's just my opinion but honestly I don't understand what people enjoy about this company.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Did not last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one earbud did not work and then a while later the other earbud stopped working. Was disappointed they did not work longer than they did.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the worst earbuds, but they're certainly not the best either. Low price means low quality. They lasted me until I was able to get the ones I really wanted.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey NewYorican2006,
Very sorry to hear of the troubles. We do cover those under a two-year warranty if you'd like to get them replaced. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Really great set of Bluetooth headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ease of connecting this Bluetooth to my devicd
I would recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not designed to be used for workout - the volume module will keep pulling the plug out of the ear. Audio quality is just OK - you get what you pay for.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Anonymousbdc,
Though not our top of the line headphone for working out, you should still be receiving nice quality sound, and the buds should stay put decently without the aid of an ear hook. Sounds like this unit is not quite right for your lifestyle. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty with a new model.
We want to help you
#FINDYOURGO
JLab Audio
Purchased less than two months ago - already broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on Jul 5 and it's Aug 27 and the left ear is already ringing with static and no audio. I know they're cheap but wow
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you with our Two-Year Warranty claim process. -JLab Audio
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. Everyone says that I sound far away. It also is not long enough so it is constantly falling off.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. Getting a good fit and seal can greatly improve sound quality! If this doesn't help, please reach out to our customer support team to assist you. -JLab
Convenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use blue tooth is very easily paired with phn.
I would recommend this to a friendStay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to use for work. They do fit and feel great but the problem is connectivity. They worked fine the first few days but that was about it. Constantly losing connection. If I take a call on them they disconnect as well. Now they won't even charge. Matter of fact, they have been on the charger for 2 days( 8-2-17/8-4-17) and they are still dead. Contacted Jlab and I will be sending them in for a replacement.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Rico,
Hopefully we got you all taken care of. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may assist you if need be.
We want to help you
#FINDYOURGO
Battery life terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but the battery life is terrible. The battery only last about 2 hours on medium volume. Hard to recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, battery life greatly depends on how charged the earbuds are. If they only last 2 hours at full charge please contact us for a replacement pair. [email protected] 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2-JLab Audio
Poor quality overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't even know why I fell for these unassuming, objectively bad set of headphones, the controls are bad, the mike is way up your chin and really have to put it to your mouth in order to sound clearly to the other person on a call, there are points where I just listen to the left earbud and hold the right one in my hand to speak properly in the mic. Would have returned if I hadn't thrown away the packaging
No, I would not recommend this to a friendtitle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be my connection to bluetooth, or wifi, but the microphone dies when I use them in a zoom meeting on my laptop.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 8-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Problems with charging port 2 days after purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems with charging port 2 days after purchase. Contacts in port very loose. You get what you pay for.
No, I would not recommend this to a friendwill no buy aging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped playing sound only had for 3 week so trashed them would not buy again and I bought 2 pair both stoped
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Not a good product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this I had it working well and unfortunately after only a few weeks the sound went from good to very poor.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Not good and heavy on ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these for a day and soon realize that the sound quality was a big issue at the same time were uncomfortable to wear due to heavy control panel in the middle.
No, I would not recommend this to a friendGets Very Hot
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we bought these headphones almost a year ago, but my husband never really used them much until now. As a driver for his job he has to be hands free, well today while connected to his phone (not in use at the time but connected) the bulky piece got so hot around his neck that he was burned. This is extremely dangerous especially for someone that is driving. Very disappointed because now we have to find him something else.
No, I would not recommend this to a friendNot for working out nor running
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend these to athletes. The placing of the volume down and up messes up the balance of the ear phones so you constantly have to adjust it.
No, I would not recommend this to a friend- Cons mentioned:Charging
Would not charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return these because right out of the box they would not charge. Tried several different USB cables but no luck.
No, I would not recommend this to a friend Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for an inexpensive set of earbuds and I got EXACTLY what I paid for. Spend another $20 to get something better. These didn’t last
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Toya,
We are very disappointed to hear that your JBuds Pro Headphones died on you so quickly. You should most certainly get extended life out of those. We do cover them under warranty for two years, and would love to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO