Customer Ratings & Reviews
- Model:
- HBNEONRWHT4
- SKU:
- 6211310
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Neon Wireless On-Ear Headphones highly for their exceptional sound quality, affordable price, and long battery life. Many users appreciate the comfort of the headphones during extended use. However, some users have expressed concerns about the lower maximum volume and the bulkiness of the headphones, while a few have encountered difficulties in pairing the headphones with their devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Size
Solid option for budget BT headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a bit small and very lightweight. They connect easily and you do have to hold down the power button 10 seconds when you initially power them up to enter pairing mode. No 3.5mm jack, so no use as wired headphones. 3 different EQ modes built-in. The Bass boost EQ makes these sound awful, with boomy bass and dull treble. Clamping force on head/ears is uncomfortable if you have a larger head. Overall, sound quality is decent with the modes other than bass boost. Decent battery life and these seem to not have latency problems with video as bad as most other cheap headphones. For the price, these are very solid, but don't expect them to compete with more expensive headphones.
I would recommend this to a friend Short Life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were also bought on 6/23/19 and they only lasted a few months. One set stopped working on the left side. Then the other pair fell apart. Not as upset about these not working for a long time as the tv that just broke that was bought on the same date.
No, I would not recommend this to a friendCheap and Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only a couple of charges the charging port pushed back into the headphones and would not allow the charger cord to be connected.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cr125rDan,
We are very sorry to hear of the defective port. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Nice feel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They fit perfectly over my ears
I would recommend this to a friendGreat earphones for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones, but need better instructions for joining to PC.
I would recommend this to a friendOk for Music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality was ok, but not good for talking on the phone
I would recommend this to a friendGets hot very fast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item this Thanks Giving. Item is easy to use, all of my devices could pair with the headphone easily. And its easy to wear also. But this headphone gets heated very quickly. I used it just for 10-15 mins, its got so hot that I had to take it out. Initially I thought it's just one off scenario because the reviews were amazing. So tried many times, in fact my spouse and kid also used, but it got hot quickly every time. I don't recommend this item to anyone. I'm trying to return it.
No, I would not recommend this to a friendWorked for a bit.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones worked well for a bit. Then we couldn't get them to connect to Bluetooth all the time. After a while they wouldn't charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey eric,
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Good and bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 of these as gifts. One of the headphones quit working on one side only for apparently no reason. The other one I purchased has been just fine.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey MelH,
So sorry to hear that your neon headphones quit working on you. Our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a replacement unit.
We want to help you
#FINDYOURGO
JLab Audio
About what I expected for the $.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 sets for kids. First day one ear speakers broke off due to stripped screw connection. Super glued it and works.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey BigDog21,
So sorry to hear that the headphones broke on you. They should definitely put up with daily abuse. We do cover these under warranty for two years, and will gladly get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
- Cons mentioned:Pairing
Great for little kids
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated to get it to pair to any device. Sound under I was expecting
No, I would not recommend this to a friend - Cons mentioned:Pairing
Difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues pairing with an android device, which is typically very easy.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey andrew,
I have attached the best pairing instructions that I have, if these don't work please feel free to reach out to us at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may walk you through the pairing process, or further troubleshoot.
Thanks,
JLab Audio #FINDYOURGO
Ok while they worked
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked great for my son until they just quit working about 6 mo out. Not worth buying
No, I would not recommend this to a friend- Pros mentioned:Sound quality
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought five dollar earphones.. that worked alot better
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey mrstark,
So sorry to hear of your disappointment with the Neon Headphones. These have been a very solid,m highly rated unit for us. We would like to get some more details in regard to your experience. When you get a moment, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather some info, and get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless headphones - One side stopped working just after the return period.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Kelsey,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last but a few months. The ear piece came off...
No, I would not recommend this to a friendnot recomended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i really want it to return this itesm but i cant cause it was a christmas pressen to my 3 kids, so i get 3 of this bullthings and i totally regret it. i am having trouble every day, my kids ripped the boxes in pieces and they put them in the trash, so i can retur this things.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey vcolin20,
So sorry to hear of your displeasure with your neon headphones. As you can see, this unit receives very high ratings. I am unsure of what issues you are experiencing. We do cover these under warranty for two years, and do not require a box for warranty replacement. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase price good. Listening experience not good
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey filly,
So sorry to hear of your disappointment with your Neon Headphones. You should most certainly be getting nice clear, rich sound out of these. Sounds like a bad set unfortunately. We do cover these under warranty, and we'd like to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was flat & grainy, I could barely hear anything, & the headphones themselves were extremely flimsy & lacked durability.
No, I would not recommend this to a friendSucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took back, couldn’t connect to Bluetooth unless you download some app and waste of my time, these sucked plus weren’t worth the money.
No, I would not recommend this to a friend