Customer Ratings & Reviews
- Model:
- HBNEONRWHT4
- SKU:
- 6211310
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Neon Wireless On-Ear Headphones highly for their exceptional sound quality, affordable price, and long battery life. Many users appreciate the comfort of the headphones during extended use. However, some users have expressed concerns about the lower maximum volume and the bulkiness of the headphones, while a few have encountered difficulties in pairing the headphones with their devices.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones worked for a week then wouldn’t sync to anything after that. Don’t buy.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Tom,
We are bummed to hear you are having issues with your Neon headphones syncing to your device. We do stand behind our products 100% with our 2 year warranty policy. Please contact our customer support team at 405.445.7219 and we will be happy to help you.
Thanks,
JLab Audio
#FINDYOURGO
Not at all
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped working after second use. They say they r on but no sound comes through
No, I would not recommend this to a friendJLab Audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphone broke in 2 month and the sound leak out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F8-4:30pst. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Doesn't work with my ZTE phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The package says it would work on this type of phone. Totally disappointed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey albert,
So sorry to hear of your compatibility issues. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may further troubleshoot the connectivity.
Thanks,
JLab Audio #FINDYOURGO
Not very sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son had these for a month or so and they broke not very happy
No, I would not recommend this to a friendJust awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not these headphones to connect to my phone.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Moniquegreen2020
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a replacement unit under warranty.
We want to help you
#FINDYOURGO
Bad or no sound at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not work at all after a maximum of a month of using it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey ccimass,
So sorry to hear of the issues that you have encountered with your Neon Headphones. We do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
Bad Bluetooth connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnenting every time I work in my computer
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey moreno,
So sorry to hear of the connection issues that you're running into while paired with your computer. We would like to help troubleshoot the issue when you get a chance. Please feel free to shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Battery life, Sound quality
Best bang for your buck!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot find a better pair of headphones at this price point. I have other headphones that are $150 and don’t even compare to these. Out of the box, I didn’t charge them and just started listening. I wear them for about an hour a day while a work out, it’s been 30 days, and I still haven’t charged them. Great sound quality, great bass, long battery life. Overall great headphones.
I would recommend this to a friend - Pros mentioned:Sound quality
Good Product for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my daughter for school and she really likes them. They seem to be of pretty good quality, especially for the price. My son got a different brand of headphones with a school kit we ordered for him last fall and they stopped working twice during the school year and had to be replaced under warranty. So comparatively, the JLab headphones are of much better quality (as they've been used for 4 school years so far and are still working fine).
I would recommend this to a friend - Pros mentioned:Comfort
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so impressed by J Lab products that I had to write my first review ever! I have the wireless earbuds and just got these and they are amazing! You can't get a better pair for the price. Loud and noise cancelling! These give the $100 to $200 headphones a run for their money and I would bet you can't tell the difference. Comfortable. Quality all around! Bravo!
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were great. For the price they sounded great!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound for the price. Sounds good while listening to the radio and speaking on the phone.
I would recommend this to a friend - Pros mentioned:Comfort
Died in 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality and are comfortable enough. Unfortunately headphones stopped working in exactly 7 months after purchase date. Now it powers on for a short time (10-30 sec), connects to the phone and report 100% charge, then just silently drops dead.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey mhael,
We are very sorry to hear of the troubles that you have run into with your neon headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Sound quality
Defective Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these headphones was great I was super excited to receive them. Unfortunately the bluetooth was not working. I would turn it on, the music would play for a minute, and then it would shut off. Super sad.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Disappointed,
So sorry to hear of your troubles. We do cover these under warranty for two years, and would like to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
not good at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered them because i needed to get bluetooth headphones and they came very soon. Shipping was great but as soon as i used them the noise was terrible. I will never buy them again. Twas a waste of money
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey lilja,
We are very sorry to hear of the troubles that you an into with your Neon headphones. This unit should produce wonderful sound. Definitely sounds like a defective unit. Our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones did not pair with any devices, including phones, computers, laptops, and tablets.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey anon1,
We're very sorry to hear of the pairing issues that you're running into. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may walk you through the pairing process.
Thanks,
JLab Audio #FINDYOURGO